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Pest & Animal Control
Richmond Hill ON L4S 0E7
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Alla N from Richmond Hill
Alla N from Richmond Hill
7 reviews Richmond Hill, ON

Improper home inspection

We had a loud noise in the walls for a few days. We invited the company representative for home inspection. He told us there are mice in the house although there were not any mice dropping inside. We paid $400 for the 10 mouse boxes with poison. The noise continued and was unbearable. We invited a man from K5 Wildlife Services , he had a look at the vent and told us the house was invaded by red squirrels. He solved the problem immediately. So a proper home inspection is a key to a proper solution.

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Company Response

Hello Alla
Really sorry that you had that bad experience with us.
The good thing with our company is that we are always responsible and ready to answer potential complaints. Our technicians are fully trained and very good at inspections.
I read the service report of your job, and I am positive that Jordan (our tech) did a thorough inspection and he found mice droppings at your place.
I do not understand why you did not call us when the problem did not solve with our service and you hired someone else to help you with that issue.
I tried to call you and left you a voice message after I saw this bad review on Homestars.
Anyway, I am always here to help you and you can call me or send me an email about the service problem you have.
I would like to talk with you and even stop by your place to discuss the service you have received.
Please call me at 647.389.1356 or send me an email at info@iconpest.ca