John was a delight to deal with and gave me lots of options not just for getting our forced-air humidifier working again, but how to KEEP it working by incorporating either a descaler or water softener. WE agreed the tech would bring a new humdifier with him and check out the possibilities for a descaler. (We have helath conditioners, and water softeners add a lot of sodium toyour tap water.)
Even better.... when Landon, the tech showed up he did a bit of rewiring the FIXED our humidifier (my husband had done a lot of solenoid cleaning to try to get it started again.) We were thrilled - we will definitely use BlackJack again when we do go to a descaler. Highly recommended .