I have been using 911 Appliance Repair Services since March 2019 when they installed our washing machine and dryer. Since then they have also fixed our cooktop, our dishwasher and, today, our oven. In every case they scheduled our repair with the appropriate urgency, even driving out a couple of hours on the weekend to pick up parts for an urgent repair so we wouldn't have to wait several days for delivery. I found Evgeny to be a great diagnostician, always trying to pinpoint the real problem and then trying to repair it before suggesting expensive replacement parts. Today, for example, he repaired a thermostat and got our oven working in less than two hours instead of having to make two trips to buy and then replace a $100 part. In a previous visit, he also advised that if a thorough cleaning didn't repair our cooktop then the parts would be so expensive that we would be better off just replacing the unit. Fortunately, Evgeny was able to get our cooktop working again by cleaning a gas pipe clogged with grease. I appreciate his common-sense approach. Every repair ended with a thorough clean-up, even after a messy repair to a clogged dishwasher drain hose. I will be calling 911 Appliance Repair again if something else breaks.