I'm revising my review once again, as I just saw MKZ's response, and it's been one and a half years since they finished the job.
While I appreciate their explanation for the defective areas and understand that the original ceiling could have had some imperfections, it still doesn't justify why most of the applied texture isn't of the same quality as the knockdown texture of my previous place and other homes I've visited. It's not simply a matter of some areas looking busier than others; the texture seems of lower quality in comparison to what I consider a typical knockdown texture. Could that be because our ceiling is too old (1998)? I don't really know.
I could be mistaken, but I still believe that poor craftsmanship and the need to rush out the job were the main issues. In my opinion, the final result could have looked much better if the workers had taken their time to ensure that the texture was as smooth as possible.
I agree that I should have communicated these concerns earlier, but it took me around two months to start noticing these problems, as we didn't move in immediately, and the contract stated that I had only one month to request final touch ups.
The job was completed in May 2022, and last month, November 2023, we started seeing cracks in the bathroom and the texture is becoming loose in some areas. Not even two years in and I will already have to hire someone to fix it. But let me guess, it must be my fault or the ceiling's fault, right?
- Approximate cost of services:
- $4,600.00
- Company Response
Hi Jafar, thanks for updating your review and sharing this with potential customers of ours. We have to say that your ceiling was a renovation job and was an existing popcorn texture that we have removed and replaced with a knockdown texture. lets break it down a bit!
When we do the popcorn removal, we scrape all of it off. We are then left with your existing ceiling that was dated and taped by others. We spray 1 coat of latex primer and then we apply the new knockdown texture on your existing ceiling. Most of your pictures that you have shared with us, are existing deficiencies that was hidden by the heavy popcorn. Lets remind everyone that texture is meant to hide all deficiencies and imperfections, like the existing indents that you show in the few pictures of yours.
if you see some busier area in the knockdown texture then the rest of your ceilings, like some of your pictures, that would be for the simple reason that some areas of your ceilings are lower than others. After we sprayed the product onto the ceilings, we use a trowel to "knockdown" the splatters. We apply the same amount of pressure throughout. If the ceiling is lower in some areas, a busier splatter location will appear. Nothing we can do upon application. they can be fixed afterwards although, upon request.
as for the paint that was removed upon removal from the protective plastic sheetings on your walls, all that was specified in our Terms & Conditions you have read and signed upon. Here what we have exactly written in your approved T&Cs from your contract :
*** (when applicable) Proper tape is used to hold in place wall covering on all finished walls to prevent damages when taken down. There are some instances where some paint may come off when careful removal is happening. MKZ Const. will not be held responsible for any damage that may occur. Extra fees will apply for MKZ to repair***
For the staples, it can happen that we miss a few upon removal. I do remember telling me this over the phone. I offered to come by myself to do the removal and you have turned it down, saying you were able to do it since there was only a few. It is to bad that you now bring this as a concern when I offered to take care of them myself.
on top of that, to be fair, never once you have reached out to us to complain about them locations that was problematic to you. We would have come and fixed them in no time. There is a reason why we have a high score and a great reputation. MKZ takes care of their customers and pride in our work. We are all humans and can make mistakes. they can always be fixed.
It is sad that you have changed your score rating and reviews without approaching us about your concerns. We would have been there, to take care of them all!
Thank you for your business and we are really sorry that you feel that way ! stay warm!
Max.
In response of updated review:
We have been around for a long time. Our high rating on Google and on HomeStars shows that we are reliable, professional and that our quality is always there. Perhaps you didn't do your research correctly about what a look of a textured might be. No textured ceilings are the same nor can be compared. It is man made and sprayed with a machine mixed with air. It's meant to be inconsistent. I have done my own inspection and nothing was wrong other than our staples left behind. The quality was as it should . If any texture is lifting that would be due to moisture/humidity. Not the workmanship.
It is okay for you to express yourself on how you feel about our company and finished product. We all take this as a constructive feedback. I hope you have a better rest of your day Boss.
Max.