Isolation, lockdown, sequestered and heartbroken. You may think that we are describing our Covid experience, but no, these were some of the emotions we were feeling after going through 2 contractors, trying to turn our Century home into our forever home. This is how we felt BEFORE we met Ken. After waiting years to do our renos, our previous contractor had left us in a lurch, with our money and also a major mess up that left us with structural issues.
We were skeptical to say the least. We didn't trust anybody. The first time we met Ken, unable to use the normal pleasantries of greeting somebody, a firm handshake or a big smile. The only thing we knew about him was that his laughter filled the room, and his smile permeated his mask. We told Ken our horror stories. He said, "I'm sorry that happened, I will turn this around. Trust me." After the reno experiences we had, trust could only be built one day at a time. The first week seemed, surreal and 'here we go again' (deep inhale). ken was our third contractor and every time we set a goal and he met it, we had to pinch ourselves to make sure it was really happening. We kept waiting for the bomb to drop. But that never happened and by the end of our project, we knew he was the real deal.
Ken had a steep hill to climb: he had to prove himself technically and also win over our trust. Not only did Ken display professionalism and a sense of urgency with our job, but the team that he works with were just as dedicated and skilled as he said they would be. Often times working late into the evening to meet our timeline. Ken is an amazing project manager, skilled contractor, has a wealth of knowledge, and on occasion, was also our marriage counselor!
Ken worked well with our designer and coordinated all aspects of our project. He was able to manage our anxieties and reassure us every step of the way. Ken is an excellent communicator and met with us daily to keep us in the loop of what was happening and to have our input. Ken is a man of integrity, focus and has an incredible work ethic.
Ken and his team worked hard to complete our project within 6 weeks. We had our old floors ripped out, new subfloors and hardwood put in, our plaster ceiling replaced, our structural issues resolved safely by removing un-needed LVL beam and reinforce our joists. Ken put in new plumbing, pot lights and electrical work and also re-routed our HVAC system. Ken helped us create an open concept kitchen and installed a new island and dishwasher.
Ken helped us through any unforeseen issue that came up. Ken has a great passion for what he does and was committed to our project from beginning to end. We are indebted to him and his team. We are now able to enjoy the tranquility of our new home, so important, especially during Covid times. We would definitely recommend Ken and will be going back to him for any projects needed in the future! Ken is honestly a salt of the earth guy who has a heart of gold.