TRT Masonry & General Contracting

Formerly Tristan's Masonry
Home Additions
Mississauga ON L4Y 2N5
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TRT Masonry & General Contracting
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96%

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Reviews by rating (past 12 months)
Best of 2021 winnerBest of 2021winner

Reviews for TRT Masonry & General Contracting

Average customer rating:
9.8 10 (35 reviews)

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Jeannice
Jeannice
1 review Mississauga, ON
2/10

WATER PENETRAION IS NOT RESOLVED AND IT IS WORSE THEN BEFORE

Balcony repair work to stop water penetration was done almost a year ago - Dec'20. Work done was unsatisfactory and needed repairs - 'repaired' Aug'21. Warranty covers:
1. water continue to penetrate behind wall
2. falsely slopped flagstone causes water build up or cause other water damages
3. falsely sealed mortar joints or edges where flagstone meets existing stone around balcony
4. cracks in mortar joints & 5.loose or cracked flagstone
WATER PENETRAION IS NOT RESOLVED AND IT IS WORSE THEN BEFORE FLAGSTONE WORK WAS DONE.

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Company Response

Hello Jeanice, we're very sorry you are unhappy with our services! For the past 13 years costumer satisfaction and providing a high quality work is the most important to us and our number one priority. When We were called to your home late in the season the year of 2020 to inspect and provide an estimate for your second floor balcony repair I was told to create a water run off with natural stone to prevent any water penetrating through the crack in the concrete slab below. Based on the discussion with your brother in law who is a contractor as well he said the issue was that the water finds a way through the balcony slab to the porch area below. The solution to that was to create a 2-4% slope for water run off with a slate grey natural stone veneer. The work requested and agreed on was completed and the area was water tested (showed no water penetrating through the slab after the repair was completed). The costumer was satisfied and we have revived our payment in full. The season of (2021) you have contacted us once again with the same issue. This time I had a structural Engeneer and a water proffer from the Restorators come to your home with an infra red camera to trace the water that was penetrating through the walls below which was all covered by our 7 year full warranty and the inspection cost was covered by our company. Unfortunately, the water was traced by our infra red camera all the way up to the soffit by the roof line and gutters which indicated that the water has been penetrating through the walls from way further above than what I was told by your brother in law. In this case the water damages on the outside of your home has nothing to do with the work that we did or what originally we were called for to fix. Since the water is coming from an area we were not hired to repair we can't do anything as it would be a completely separate project from the original agreement. From our end we did our best to help and we were able to get you a great 40% discount on the stone you picked and the labour as well do to your current situation you explained to me early last year. Unfortunately as much as we would love and want our costumers happy, satisfied as well as keeping our great reputation in the industry. We can only do so much to keep everyone happy unless they work with us. We can't help with your soffit situation where the water is penetrating from. All mortar joints and stone were sealed and in GREAT condition as it should be. I'm more than happy to provide pictures as well that we've taken. Before and as well of the finished product. We wish you all the best and good luck with resolving the water issues. Best regards!
Owner of TRT; Trisztan RT

Private User
Private User
Private User reviews Toronto, ON
10/10

Brick repair exterior wall and parging

Contacted TRT Masonry and General Contracting through Homestars.
When Trisztan came to do the work he explained everything he was going to do..brick replacement and parging. It was done in a couple hours. He also offered some suggestions to maintain the work that was done.
So happy with the work! For such a small project, we are getting a lot of
comments on how much better the front of the house looks.
Thanks Trisztan for doing such a great job!
Hope to work with you again in the near future.

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Company Response

Thank you so much for taking the time and leaving this amazing review. We very much appreciate your business and hospitality. Hope to work with you again in the near future! Cheers TRT

James in Fredericton
James in Fredericton
1 review Fredericton, NB
10/10

Garage Renovation

Trisztan did an amazing job on my home gym! I love it. Quality was great and timing was speedy. Will definitely recommend him to anyone that needs house work. He did it quickly and the quality was amazing

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Company Response

Thank you for your business James and much appreciate the kind words! Hope to work with you again soon. Cheers!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Courteous and professional

I would highly recommend TRT Masonry & General Contracting for any construction work. They were extremely professional, the quality of the work was excellent, and are one of the better contractors we've worked with.

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Company Response

Thank you for the kind word and for this amazing review! We hope to work with you again in the future. All the best! TRT

Private User
Private User
Private User reviews Mississauga, ON
10/10

Made awesome job with my spaces

These guys made awesome job with my spaces. Before they come to me my living room was a horrible place. Appointment and everything else took about a day so it's fast and reliable. Recommended!

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Company Response

Thank you sir! It was great working with you! Thank you for taking the time to leave this review. Cheers! TRT

Private User
Private User
Private User reviews Mississauga, ON
10/10

Will hire them again

This company’s team were great. We had a laundry list of work that needed to get done and they were able to tackle everything within our tight timelines. Thanks again.

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Company Response

We're happy we were able to meet up to your expectations and timelines! Hope to work with you again! TRT

Private User
Private User
Private User reviews Mississauga, ON
10/10

By far the best experience

TRT Masonry & General Contracting team did an amazing job on our front yard retaining wall and interlock. They're professional, detail oriented, and super responsive. We couldn't have been happier with the work completed.

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Company Response

Thank you so much for leaving this review! We much appreciate your positive feed back and business! We hope to work with you again! Cheers! Trisztan & TRT team

Private User
Private User
Private User reviews Mississauga, ON
10/10

Keep up the great work

Very knowledgeable and professional work from TRT Masonry & General Contracting. Excellent work quality. They have a quite a bit work experience and are very quick in problem solving experience.

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Company Response

Thank you very much for taking the time and leaving this great review! We hope to work with you again!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Knowledgeable and professional

We needed our basement finished as soon as possible after a quick move and not enough space for our family. This crew not only did it earlier than promised but they did it well and on budget. The crew were polite, personable, on time, professional and willing to go a little further to make sure we were happy.

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Company Response

I'm glad our crew were able to meet up to your expectations my friend! We hope to work with you again!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Happy with everything

The basement was finished not just on time, but three days ahead of schedule. When the owner came to our house to collect our final payment, he didn't just grab it and run, he took the time to make sure we were happy with everything.

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Company Response

Very much appreciate the kind words! Customer satisfaction is our number one priority!! :) All the best!! Trisztan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TRT Masonry & General Contracting

Here at TRT Masonry & General Contracting we pride ourselves in our great workmanship and service. Call us at 416-522-3453 or email us at info@trtdesignbuild.com for more information. We're excited to help turn your dream project into a reality!

Also, feel free to check out our Instagram page @trt_contracting for more completed project photos!

CATEGORIES
Home Additions, Basement Renovation, and Floor Laying & Refinishing
WEBSITE
https://www.trtmasonryandcontracting.ca/
PAYMENT METHOD
Cash, Cheque, E-Transfer
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