We got a quote on a concrete walkway in April 2021. Dan was quick to come out and complete the quote, asked great questions and gave me feedback. Once we actually booked we were told to expect the job to begin by early August. Not sure if this is standard procedure, but we were not given anything in writing to confirm. From that point on communication was very challenging.
We advised Dan that we were flexible with timing but did need an estimated timeline in order to organize other contractors doing work in our back yard. July came and went and we didn't hear from him. I contacted him a few times over the summer looking for an update and although I always got a call back, I felt I was being dismissed and rushed off the phone.
We were finally told the work would begin at the end of August. There were Telus contractors working in the area at the time and I advised Dan of this. I also spoke with the Telus guys so they would know we would need them to work around the concrete company in the coming days. Dan texted to note that the Telus crews may cause some issues for their work but that he would send someone by to take a look before beginning anything...and then no one showed up. I called and had a very uncomfortable conversation with Dan. He basically said he didn't want to waste the time of this company coming to check out the situation and so, without advising us of any change, he sent his guys to another job. While I understand potentially waiting a week for the area to be free, he needed to advise us of this.
Communication with Dan was challenging from the beginning and so, after waiting a full summer, we cancelled the job. Very disappointing but we felt we were being treated as though they were doing us a favour by letting us pay them to do this job. Not a great experience. Would not recommend.
- Approximate cost of services:
- $4,500.00