Budget Blinds Of Kitchener & Guelph

We have taken some time to consider this review, the usual advice is to acknowledge there was an issue advise you are reaching out to the customer and move on. We are now working in an altered environment due to covid-19 and our industry is experiencing a greater number of products damaged and or lost during shipping as well as manufacturing delays and quality issues. As a small family business, we work very hard to mitigate the impact on our customers to the greatest extent possible.

As we enter into a sale contract with each client our policy of a 60% deposit at the time of order and balance of payment at the time of install is clearly explained. In addition, the customer is required to sign and acknowledge:

7. Your full balance is due upon installation. Our installers will have paperwork indicating the balance due. Credit card payments will be processed on installation day. Cheque, cash or Interac payments are due the day of installation. Your final paid invoice will be mailed to you. In the event of a partial install, charges for the balance of all completed windows are due at the time of install and we will notify you of the amount charged.
I understand and authorize that my card will be charged upon installation. _____ Customer Initial

The customer was called and informed that payment was due and was subsequently emailed and informed that payment was due and would be processed. We have not received any communication or proof from the client that we had overcharged or billed the incorrect amount to her credit card.

Regarding quality, we are not a manufacturer but we do carefully vet the suppliers we do choose to bring in to your home. The supplier, in this case, is one of our most trusted and valued partners
and we proudly present them to our clients. The QC issues were corrected with complete new replacement products supplied as quickly as possible. In the meantime, the customer had fully functioning window coverings that had minor cosmetic flaws.

We stand by our customer service and our desire to treat each and every customer as we would expect to be treated.

Heather, thank you so very much for choosing us to work with you. It was our pleasure to meet with you and find the perfect roller shade fabrics to meet your privacy and decor needs. We paired the shades with ProDesign wand control motors to give you the control and flexibility needed for your windows. We appreciate your kind words.

Hi Brian and Tracey! Thank you so much for the review. We are grateful you chose Budget Blinds of Kitchener & Guelph to help you with your shade selections and hope you will keep us in mind for any future window covering needs. You were a pleasure to work with!

Thank you so much Dennis! It was a pleasure installing your shutters and working with you. We hope you will keep Budget Blinds of Kitchener & Guelph in mind for any future jobs. An added thanks for your support of our Food4Kids initiative.

Hi Michael, great to hear our sales and install staff met your expectations. We certainly appreciate the opportunity to work with you for the supply and installation of window coverings in your home. Thank you for choosing Budget Blinds of Kitchener & Guelph.

Thank you so much for taking the time to review our service. We appreciate your business and will pass along your kind thoughts to John.

Thank you so much for your review. We will certainly pass along your kind comments to our installer. Thank you for choosing Budget Blinds of Kitchener & Guelph!

We are so happy to hear you are pleased with your new Roman Shades. Cindy certainly enjoyed working with you to select the right fabric, options and arrangement for your home. We appreciate your business and your review of the experience you enjoyed with us.

Thank you so much for choosing Budget Blinds! We are thrilled that you are happy with your shutters and our team.

Thank you for your kind words and for choosing us to work with. We are so glad to hear we met your expectations and that you enjoyed your experience with our staff.