I called Joseph on Saturday morning advising him that the mechanism to raise and lower my blinds had broken. Immediately, Joseph said he would try to come by in the afternoon to fix it. He did come by and fixed my blind at no charge. Joseph is all about customer service and building relationships with his clients. If you deal with Joseph, you will have excellent service for life. I would recommend Joseph to anyone in the market for blinds. He is professional and focused on happy customers.