ROOTERWORX

We had a clogged kitchen sing in our townhouse. We tried a plunger to push it down, and had no luck. When we called Luke to help us out, he was very professional and arrived at the time we agreed upon. He managed to remove the blockage inside our drain by snaking. He was very informative and helpful. We will call him again in the future, if we have any drain backups. Very satisfied! Well done!

My basement drain was blocked and Luke and his colleague came out at very short notice on a horrible snowy day and fixed the problem straightaway. They were pleasant, courteous and knowledgeable, explaining the problem and solutions to me in a way that I could understand. I have no hesitation in recommending Luke to anyone.

Thank you Rooterworx Halton and Hamilton for finding and solving the issue we had with floor drain backing up. I highly recommend you guys and looking forward to contacting you when needed.

Amazing response time and fantastic service. I own a multi-unit dwelling and the tenants were going to be inconvenienced greatly without a quick response. Oleg and his team were polite, extremely clean and fair. They diagnosed the issue, showed me where the problem was (High Res Camera) and repaired the problem. After the repair, he insisted on showing me the work completed underground and via the camera again.
Very reasonably priced. I would definitely recommend Rooterworx again!

Job was done well clean and in a quick manner the man didn't really introduce himself and he said that his battery was low so his equipment wasn't 100%, but other than that he did not talk

I was having a mystery leak in my basement. I needed someone with experience to come take a look... fast! Oleg and his guys showed up on the job within a couple hours and efficiently diagnosed the problem. He even took the time to call the contractor who had worked on the house before to find out more information. Really great speed and service!

Quality service but I feel overcharged/double-charged. I will not recommend Rooterworx to anyone. I’ll give a decent score for the service and leave the details to everyone’s discretion. Our toilet had been clogged since Friday night due to paper towels flushed down by kids. We had tried with plungers over the weekend but no luck. Asked a friend's referral and their plumber quote $100&up but wouldn't come after business hour. Rooterworx replied right after I submitted the service request on a Sunday night. Sergio was willing to come later in the evening and quoted $200 on the phone for service to unclog toilet. I'm ok about the price and appreciate the speed, but we eventually set it for next day afternoon instead because it was quite late at the time. Monday morning, Sergio asked another technician Luke to come early instead, which I appreciate too. I was debating maybe I’d go with my friend’s plumber since it was regular business hours by then. Luke offered $150 on the phone call and I thought why not, since they’ve been very responsive. The job was done in two visits. I was not there during Luke’s first visit, but on the phone, he described that he had tried to unclog the toilet but found out it's actually the toilet drain that's clogged. However, he needed to go grab another tool with camera then come back in two hours. He mentioned cost would be different and it’s $250 to snake the drain. Now, I know people who had snaked main drains to the city's sewers and were charged $200-$300. So, $250 for clearing paper towel in a second-floor toilet drain is still acceptable to me considering Rooterworx was very responsive. So, I said yes as I thought the total cost would be $250 and had no idea he meant $250 in addition to $150. When Luke came back for the second visit, I was there and watched him using camera to find the clogged spot (6ft into the drain) with the toilet bowl moved aside. I left him to do the rest and near the end he showed me with camera again but this time 15ft into the drain to prove no more blockage. The entire process was professional. Luke came in mask, gloves, shoe covers and laid a blanket to cover around the work area. After everything is done, he told me $250 is an additional charge because unclogging toilet and unclogging drain are two different services. I was not impressed and stated that I’ll pay the price but will not use Rootworx next time. Luke looked little surprised with my comment and asked for the reason. I told him what I understood from the call but I do not want to argue it because nothing was written on paper. It could’ve been me who misheard. Luke sincerely apologized for the miscommunication and explained that these rates are set by the company. He seemed genuine and I don’t want to fight over a couple hundred bucks since the job is already completed. To be honest, it’s a mixed feeling after using Rooterworx's service. I understand prices of these jobs can vary depending on the situations and he had to go get tools halfway through which ended up spending the whole morning for our job. But I am not sure if $400 is reasonable from our perspective (would’ve been $450). Also, I would assume plumbers carry most tools with them? I would’ve told them it’s a clogged drain if I had known but to me it was a clogged toilet.

I had a problem with my shower for the past few weeks. The shower drain had poor water flow, until got fully clogged. Rooterworx removed the clog in my shower drain very quickly.
I am very satisfied with the service. I recommend Rooterworx Halton and Hamilton to everyone!

From the initial phone call to the time Luke walked out our door after the job was completed...the experience was 10 out of 10. Communication was excellent. He explained clearly the options for remediating the issue. Luke was very responsive to all of our questions. The job was completed to our satisfaction. Would refer to family and friends.

Great job fixing my plumbing problem. Fast, efficient, and friendly service by the team. They came as fast as they could and explained everything well. I would recommend them for sure.