- Approximate cost of services:
- $65,000.00
- Company Response
Thank you for the kind review, Paul. Should you need anything in the future don’t hesitate to contact me.
Thank you for the kind review, Paul. Should you need anything in the future don’t hesitate to contact me.
Thanks for the awesome review about your experiance with Tyton Homes, Patricia. We're so pleased to hear it's working just as it should and that you're enjoying it so much! We've passed your kind words on to our product team. If there is anything else we can do, please let us know.
Dear Ms. Pham, we were surprised when you terminated the project early, after so much progress had been made. We are also taken aback by all the unsubstantiated claims you have leveled against us.
While we have written to you separately in detail about each of your concerns, here (in brief) are the facts concerning your claims:
Installation of LVL beam: Your accusation that our designer fraudulently submitted the permit application in your designer’s name is demonstrably FALSE: We have proven this to you by showing you our designer’s original application documents. You say no engineer’s letter was submitted, but we have shown you that letter, and proof of its submission. You say no permit was issued for the LVL beam “at this point,” although we have proof from the City of Toronto that the permit was indeed issued, even before you wrote this complaint.
Your complaints about “structural issues” are highly misleading, since our own engineer approved the design, and since you stopped the project before we could finish, and before an inspection could take place. To stop a project midway, and then judge it as if it was completed, is sadly disingenuous.
Exhaust Vent Incident: Your claim that the “exhaust vent of the water heater tank was “ripped out,” resulting in a carbon monoxide leak” is also plainly FALSE, since you (like everyone else that was on site) know full well that the gas water heater was offline (deactivated) for the duration of the project. You also know that the vent was merely dislodged temporarily, and that Vigen never applied any tape, but simply put the pipe back, just as you had asked him to. Fortunately, we have time-stamped photos that prove this, and we also have WhatsApp communications from you that decisively demonstrate the falsity of these claims.
Sewage Pipe Damage: Here, you conceal the fact that the sewage pipe was blocked, and repairs had begun, not because of a sump pump, but because roots had penetrated the pipe. You accuse Vigen of “repeatedly denying responsibility,” when in fact, as WhatsApp dialogue shows, Vigen was utterly cooperative and willing to take responsibility for moving and relocating the sump pump.
You say working with Vigen was a “compete disaster,” however, the entire dialogue between you and Vigen on WhatsApp says otherwise. Vigen consistently demonstrated painstaking courtesy and cooperation, and seemingly limitless patience, despite your tendency to change your mind, interfere at every stage, and delay making decisions. You also caused unnecessary project delays and confusion by hiring and interposing another tradesperson.
Integrity, courtesy and care go into the work of Tyton Homes. Tyton Homes is committed to working hard for our clients until their satisfaction is assured. Instead of allowing us the opportunity to finish demonstrating this, you cut the process short, denying both yourself and us the benefits that would have been enjoyed. Our other clients can and do attest to these benefits.
We wish you all the best, and we hope you will give pause, and reconsider your stated views, now that the facts are fully known.
Thank Sam I appreciate your time to send us a review. we are happy that you happy and satisfy with Tyton Homes. And thank you for all your recommendation. Looking forward to serving you in the future.
Thank you Peter and Rosemarie for choosing Tyton homes and also for the review. I'm happy to know you're enjoying your new kitchen.
Basement and Washroom Renovation
Hi Cathy, so pleased you're all enjoying the basement.Thank you also for the hospitality with the working crew. Hope we can serve you again in the future
Thank you
Several projects that began Nov 2019 including bath renovation and landscaping
Thank you Geoff, its our pleasure. All the best and looking forward to see you at your new home. God bless you.
Thank you Nancy for choosing Tyton Homes for your kitchen renovations. It was our pleasure to help you to achieve your dream kitchen renovation, and thank you for your comments. Enjoy your new kitchen.
Bedroom and solarium renovation
Thank you Patricia for your kind words and appreciate your business, looking forward to serve you in the future.
thank you Mohammed and Seem! looking forward to see you at your new house soon. all the best.