Fresh Start Restoration

Formerly 911 Restoration of Vancouver
General Contractors
Burnaby BC V5A 3W6
Write a Review
Write a Review


Instagram
HomeStars
General Contractors
Fresh Start Restoration
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Fresh Start Restoration

Average customer rating:
9.8 10 (32 reviews)

Sort by

Cindy
Cindy
2 reviews Burnaby, BC
6/10

Damage

I just got a call from this company saying I reviewed their sevirce when I never reviewed them as they are not finished my work, right now I am waiting to review this company and was shocked of this confusion.

I am a little confused to why I was told to remove a review that was not done yet? This is why I reviewed it sooner.

So far this company has been good but I am just confused at this call tonight that's all.

I usually tell companies of my reviews before I post them to let them hear my complements in person.

But not sure why I got told off for a review I never had not written yet. Hmm maybe it was a bad moment or something for the person who called here.

this review after the work is final and complete I will rerelease a new review. Until then I am just still confused to why I was told off about a review I never wrote.

Oh well guess a bad day for the staff today. ?

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Cindy, Thank you for this review. There was a private review up with your exact story and rated us very low. As you are aware working at your house is extremely difficult due to your availability during the week. To solve this we came to your house on a saturday to inspect, We brought our plumber to your house on a Saturday to offer his opinion and we are planning on completing the drywall removals under asbestos conditions on the weekend. We will then bring the plumber back on the weekend to fix the leak. We are hoping by the end you will be happy with our service. Please do not take my message as being told off as I do not speak to clients in that manner. I did not raise my voice and I did not make any accusations. We are here to give you the best customer service possible. If I had a bad day I would never take it out on a client. I was simply just asking you a question. If you have any concerns you can speak to me directly. If my question upset you then I apologise.

Gabrielle L. in Burnaby
Gabrielle L. in Burnaby
1 review Burnaby, BC
10/10

Restoration following water damage

This company responded immediately to water damage in our strata. Raz and his company's competence and professionalism were outstanding in all stages of the restoration. Top level equipment was installed right away, instructions/explanations to strata members were clear and the team was competent, professional, courteous.
All aspects of the restoration were efficient and well researched. In my home they sourced, matched & installed flooring used 6 years ago; and before doing so ensured I okay'd the product. And, they accommodated a commitment I had for guests, ensuring they had my place ready to go.
Each and every one of their workers were trustworthy, skilled and professional. I can't say enough about this company's service.
Thank you Raz!

Approximate cost of services:
$0.00
Was this review helpful?
Nicole in Surrey
Nicole in Surrey
1 review Surrey, BC
10/10

Water damage

These guys came to us at 4 am when a pipe burst in our downstairs rec room area. They had the placed cleared of water and drying in a matter of a couple hours. Easy to communicate and work with. Professional, efficient and friendly!

Approximate cost of services:
$3,900.00
Was this review helpful?
Private User
Private User
Private User reviews Richmond, BC
10/10

Mold remediation and renovation

After discovering I had purchased an apartment with black mold, I called Raz at 911 Restoration. He attended and provided a detailed and fair estimate for the work to be completed. His professional attitude, attention to detail and commitment to doing the job within agreed timelines was appreciated. In addition to the mold remediation I hired him to complete my renovation including ceiling scraping, skim coating and drywall work, painting and kitchen demolition. His detailed estimate allowed me to choose the pieces of work to be completed. His team was both professional and equally detailed in their work. They were punctual and reliable and ensured the job was completed on time. I would highly recommend this company for any renovation or restoration work. Fair, reasonably priced and excellent to work with.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Private User
Private User
Private User reviews Vancouver, BC
10/10

water ingress

During a couple of extreme winter storms my neighbour and I noticed some water in our ceiling areas...we called Raz on a Saturday for help. He was prompt attentive and efficient. He identified the source, later dried out the area and had his drywall/painters restore the homes. All his people are quite efficient. We are grateful for Raz's assistance.

Approximate cost of services:
$5,000.00
Was this review helpful?
Gwynyth Walsh in Burnaby
Gwynyth Walsh in Burnaby
1 review Vancouver, BC
10/10

Mold Remediation!

Raz did some mold remediation for our attic. He was a more reasonable option than several other companies we contacted. He does an excellent job and has great customer skills as well. He was fast, efficient and diligent, even doing a second application without charging us extra. He also offered a free checkup in six months. I could not recommend him more highly.

Approximate cost of services:
$1,375.00
Was this review helpful?
dennison from Burnaby
dennison from Burnaby
3 reviews Burnaby, BC
10/10

Basement Mould removal and remediations

We had a mould problem due to a water leak from the foundation and blocked drainage pipe. I called Raz and he was quick to respond and came by to do an assessment and explained the stages of mould removal and costs. Stage 1 &2 is complete and Im satisfied with 911Restorations services and their attention to detail. I will recommend Raz and 911 Restorations to everyone.

Approximate cost of services:
$2,000.00
Was this review helpful?
Gavin +.
Gavin +.
3 reviews , SK
10/10

Basement reno after water damage

We had a water mains leak in our basement suite this year and were very satisfied with the work done by 911 Restoration. Raz was efficient and organized, and communicated well with us through every stage of the reno. He helped explain some of the ins and outs of insurance claims and always made us feel he was on our side. His workmen were professional and showed up when they said they would. We found Raz friendly and dependable, and he gladly came back to tweak little details that we asked him for. He has a good work ethic and really strives to leave his customers happy - highly recommend!

Approximate cost of services:
$6,000.00
Was this review helpful?
Irene from Vancouver
Irene from Vancouver
1 review Vancouver, BC
10/10

Basement repair

My mom's basement flooded on a Sunday. I went online and found 911 Restoration. They sent a crew from their partner company Masters Remediation within an hour of phoning them. Masters did a very good job cleaning up the watersoaked mess in the basement. 911 Restoration did an amazing job repairing and restoring the basement. The quality of work was excellent. Progress updates were regular and detailed. The Field Supervisor was very patient, polite and thoughtful. I highly recommend this company.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Tom from North Vancouver
Tom from North Vancouver
1 review North Vancouver, BC
10/10

Restoration of basement following flood

Our basement was flooded overnight in early November 2014. We called Raz at 911 Restoration at 6:30 am as soon as we discovered it (found the company via HomeStars website). Raz was amazingly responsive (while at the same time dealing with multiple jobs on account of very heavy rains). He guided us through the process of dealing with the cause of the flood (by getting in a drainage company), and contacting and dealing with our insurance company to organise our claim, and very efficiently dealt with the emergency clean up, removal of all damaged materials and sterilisation of the basement. Raz put together a very thorough report on the clean up as well as a comprehensive and well documented plan for the restoration work. Despite him not being one of our insurance company's designated service providers, he worked with the insurers to finalise a restoration plan and cost acceptable to them while at the same time not compromising at all on the work and quality of materials required, and making sure we were happy with it too (in fact we ended up significantly upgrading our basement). This was great as we did not have to hassle with additional quotes and, apart from our insurance deductible, did not have to pay anything for the job. In undertaking the work, the 911 team were very professional and courteous at all times and Raz was exceptional at communicating with us and letting us know at all times where things were at. The quality of the work undertaken was excellent and there was no hesitation in accepting some extra requests that we made during the process; and there was no additional charge for these extras which were not in the original quote. Overall we were very happy with and grateful for the service provided by 911 Restoration in what was a very challenging time for us. We would have no hesitation in recommending them to others in need of efficient, quality restoration work.

Approximate cost of services:
$45,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Start Restoration

With 15+ years of experience in water damage restoration, we understand that your family and home are the two most important investments in your life, which is why at Fresh Start Restoration we are committed to providing our customers with the fastest and most professional disaster restoration services in the industry.

Let us give you the Fresh Start you deserve!

* Following all Covid-19 safety protocols

Call us now: (778) 552-9114

CATEGORIES
General Contractors and Fire & Water Damage Restoration
SERVICES
-Water Damage Restoration -Leak Detection -Sewage Back-Ups -Fire Damage Restoration -Mold Remediation -Crawl Space & Attic Clean Ups -Asbestos Abatement -Indoor & Outdoor Remodeling -Kitchen Renovation -Bathroom Renovation -Basement Finishing & Renovation -Laneway Houses -Secondary Suites
SPECIALITIES
-IICRC Certified Water Damage & Mold Remediation Specialists -Quality Renovations -Customer Service Oriented -Emergency Services 24/7/365 -Competitive Pricing
WEBSITE
http://www.freshstartrestoration.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash & Credit Card
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.