Fresh Start Restoration

Formerly 911 Restoration of Vancouver
General Contractors
Burnaby BC V5A 3W6
Write a Review
Write a Review


Instagram
HomeStars
General Contractors
Fresh Start Restoration
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Fresh Start Restoration

Average customer rating:
9.8 10 (31 reviews)

Sort by

Sara from Burnaby
Sara from Burnaby
1 review Burnaby, BC
10/10

basement flooding

Raz and his team responded to our basement flooding immediately despite the fact it was later in the evening. His team were quick to move everything out within a matter of minutes and NONE of my belongings got damaged in the slightest. He let me know exactly what he was planning on doing and got to work right away. After everything he has done for us, another guy, Leo, from his team cleaned up the entire mess so in the end, it looked like we had a new basement with no sign of previous damage. Quick and efficient service and Raz's level of professional knowledge gave me a massive peace of mind through all the chaos.

Approximate cost of services:
$30.00
Was this review helpful?
Vancouver In The Box  in Vancouver
Vancouver In The Box in Vancouver
4 reviews Vancouver, BC
10/10

restoration -renovation

911 restoration are fast and efficient. In a case of flood they are the first to react. Doing a good job saving your belonging and provide an excellent service restore and renovate the space, until it looks great. We at Vancouver In The box, are happy to provide packing services to 911 restoration's clients in Vancouver

Approximate cost of services:
$3,000.00
Was this review helpful?
Brian-2036
Brian-2036
3 reviews Toronto, ON

First Review

10/10

Flood restoration

Broken pipes and a flooded basement are not something planned for, so finding a competent, responsive restoration company in a hurry is important. I called to my insurance company to find out who they use, but hey were slow to get back to me. I checked out the net, and hurriedly researched the choices on HS and BBB. Raz at 911 responded very quickly, and he sounded knowledgeable and professional on the phone. He arrived quickly, and took control of the immediate problem. I soon realized he was an excellent choice: he was good for his word, and kept us up to date on the progress of the restoration, even while we travelled to Hawaii. His trades were professional, and friendly. He interacted well with our insurance adjuster, and provided their required estimates on his software. I highly recommend Raz, and his crews.

Approximate cost of services:
$15,000.00
Was this review helpful?
Sunny Hirai from North Vancouver
Sunny Hirai from North Vancouver
2 reviews North Vancouver, BC
10/10

Mold Remediation in Basement of New Home

We hired 911 Restoration based on reviews from Homestars and in particular, the comments for Raz so when I called, I asked for Raz. Unfortunately, he was away for a month and we were somewhat disappointed. We had been dealing with a mold remediation issue that couldn't be solved for months so we were looking to talk to "the man." Fortunately, JF from 911 Restoration maintains the reputation and quality of work of his company as he did an amazing job for us. We highly recommend him to anybody.

First some context. The mold issue that needed to be remediated had been a thorn in our side for several months. There was a small flood in the basement during the construction of the home we purchased which we had the builder try to remediate themselves; however, after they remediated and we did an air test (ABM environmental did this for us and they did a good job of air testing), there was still extremely elevated levels of mold spores in our basements (Penicillium was 41x above baseline).

We then asked several remediators to come take a look and all of them said that we just needed to do an air scrubbing (cleaning the air) and there was likely no mold issue. We were very skeptical and I wanted them to redo the remediation but we decided to try this first. We did the air scrubbing then retested but we still had Penicillium at 17x above baseline. This basically meant that some of the mold in the air was removed, but there still a significant source of mold.

We interviewed several more remediation companies but JF was the most thorough and made us feel the most comfortable. He came in, shared empathy for our situation (this is actually pretty valuable when you've been dealing with something like this), described in detail how they would remediate, what precautions they would take (sealing the area and using negative air), gave us a timeline and just generally kept on top of everything.

In the end, JF and his team found additional sources of mold that were missed in the initial remediation and our house is now free of mold.

Approximate cost of services:
$6,500.00
Was this review helpful?
Cynthia from Delta
Cynthia from Delta
1 review Delta, BC
10/10

Flood response

We had a nasty overspill on the upstairs bath that lead to water pouring into our kitchen. Jean-Francois to the rescue in less than an hour and had us diagnosed and sorted within an hour of arrival. Very professional, honest and committed to getting our home dry and safe as quickly as possible. We were impressed.

Approximate cost of services:
$1,200.00
Was this review helpful?
Graham from Vancouver
Graham from Vancouver
1 review W Vancouver, BC
10/10

Flood remediation

Having a flood in your home like we did due to a sewage line back up is a very stressful experience, but finding a reputable and trustworthy company to help sort through the process of remediation and restoration is just as tricky. We had one of the big local restoration companies come out and have a look at the damage and we immediately felt that we were being pushed into something we were not comfortable with. They quoted a ridiculous sum, although it would be covered by insurance, just to clean the wood floor and take a few samples to check for sewage content in the wood. I asked them to leave and we started a search for a smaller company with a owner or manager whom we felt we could trust. Thank goodness we found Raz at 911 restoration. He came promptly on a weekend for a site visit and he and his hard working crew were onsite the next day to start pulling out the soaked drywall, insulation and carpet from the basement where the water had leaked through. Raz was personable and excellent with follow up by text, email or phone. He explained the process to us clearly and drafted a comprehensive plan for the restoration. He and his crew were punctual, polite, conscientious and hard working, and it was comforting to be dealing with the Raz, company's owner/manager, directly. He is clearly dedicated to growing his business the right way: by ensuring that his customers needs are met and that they are satisfied. Raz helped take the stress out of a stressful experience and he always reminded us that we were in control of the project, and that he was just there to carry out our wishes, which was a big change from how we felt we were being treated by the big company we initially dealt with. We have no hesitation in recommending Raz and his 911Restoration company for anyone who is in the unfortunate situation of requiring the services of a restoration company.

Approximate cost of services:
$15,000.00
Was this review helpful?
Bonnie Hopkins from Surrey
Bonnie Hopkins from Surrey
1 review Surrey, BC
10/10

Bathroom restoration/renovation

Raz and his restoration team were so helpful and calming during our restoration and renovation process. Our main bathroom upstairs exploded into our basement tenant's suite. I explained that the tenant's suite was a bigger priority than our bathroom and so Raz was in and out of the suite with everything dried, repaired, re-painted and cleaned in about a week.
Then Raz and his team moved on to our bathroom which we decided to renovate fully since insurance was paying for some of it and it was very dated. My bathroom is now gorgeous and I can relax and enjoy a long bath knowing that everything was done right and it is now water tight.

I would hire Raz again and again to oversee any projects that we might have in the future. He always got back to me within an hour, but usually within a few minutes. He was always able to calm my concerns and never made me feel rushed when I was explaining what I wanted done. He is a fair and decent person, which is so rare to find in the renovation industry. I think he is exactly the kind of person that should be hired for any kind of emergency repair because he always handled things in a way that made me feel like it will be alright and that my satisfaction was paramount. He even went back and had some tiles redone when I wasn't satisfied with them (I'm pretty picky). His team was always friendly and also listened to what we wanted. When glitches in our plan arose (and there were a couple due to the age of the house) the team offered great solutions that made our bathroom even better than I had originally imagined.

I wish I could add on a before and after photograph. My bathroom is now stunning! Thanks Raz and 911 Restoration!

Approximate cost of services:
$10,000.00
Was this review helpful?
Helen from Vancouver
Helen from Vancouver
2 reviews Vancouver, BC
10/10

Redo a bedroom due to water leakage

Sewage leakage due to blocked pipes caused water leakage. Walls needed to be torn out, painted and new carpet installed. The crew were out right away and the job was done fast and expertly.

Approximate cost of services:
$1,600.00
Was this review helpful?
shawn from Vancouver
shawn from Vancouver
1 review Vancouver, BC
10/10

Fire Restoration

When we had a fire on our apartment patio we called two restoration companies to asses the damage. Not only was Raz @ 911 Restoration the first to attend, but he also explained more clearly and thoroughly their processes and what was needed to complete the repairs. Once we approved them for the work they were back that same afternoon to start the clean up. They continued in an efficient manner until the repairs were completed. We’re extremely happy with the finished project. We’d definitely use them again and recommend them to anyone needing their services.

Shawn and Keely Mahon, Vancouver BC

Approximate cost of services:
$5,000.00
Was this review helpful?
carol patrickson from North Vancouver
carol patrickson from North Vancouver
1 review North Vancouver, BC
9/10

Water Damage in Basement

I noticed damp smells and mold growing in my basement and called 911 for assessment. They came the same day and within a couple of days I had a report, lab results and plan of attack. Before I could move forward on further assessment and work we had a complete flood of the basement. As the water poured in I called 911. They came immediately and began to pump. They were there overnight and in the morning the basement had re-flooded (the outside drainage pipes had not been fully cleaned by the drainage company) and despite the early hour they came again. I talked to Raz frequently on the phone. He always took my calls and patiently dealt with my panic. 911 quickly packed up and moved out our belongings. Within a couple of days the basement was "dry" , empty, and prep work underway. Having never experienced this it was a confusing, scary situation and I was shocked to see how easily it was taken care of. The whole process was like clockwork. What seemed unsurmountable was well on it's way to repair in just a couple of days. When it came time for the restoration process , Unfortunately , the insurance company uses another company and recommended I finish the work with that firm. I regret that choice! HOWEVER, even though the remainder of work was completed by another company, Raz continued to check in with me to see if everything was alright. I felt supported. I also felt like they always kept my budget in mind. I not once felt taken advantage of during the work they DID do for me. I have wished several times through the long process of restoration that I had chosen 911 instead to finish the job. I would recommend them in a minute!

Approximate cost of services:
$20,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Start Restoration

With 15+ years of experience in water damage restoration, we understand that your family and home are the two most important investments in your life, which is why at Fresh Start Restoration we are committed to providing our customers with the fastest and most professional disaster restoration services in the industry.

Let us give you the Fresh Start you deserve!

* Following all Covid-19 safety protocols

Call us now: (778) 552-9114

CATEGORIES
General Contractors and Fire & Water Damage Restoration
SERVICES
-Water Damage Restoration -Leak Detection -Sewage Back-Ups -Fire Damage Restoration -Mold Remediation -Crawl Space & Attic Clean Ups -Asbestos Abatement -Indoor & Outdoor Remodeling -Kitchen Renovation -Bathroom Renovation -Basement Finishing & Renovation -Laneway Houses -Secondary Suites
SPECIALITIES
-IICRC Certified Water Damage & Mold Remediation Specialists -Quality Renovations -Customer Service Oriented -Emergency Services 24/7/365 -Competitive Pricing
WEBSITE
http://www.freshstartrestoration.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash & Credit Card
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.