We hired 911 Restoration based on reviews from Homestars and in particular, the comments for Raz so when I called, I asked for Raz. Unfortunately, he was away for a month and we were somewhat disappointed. We had been dealing with a mold remediation issue that couldn't be solved for months so we were looking to talk to "the man." Fortunately, JF from 911 Restoration maintains the reputation and quality of work of his company as he did an amazing job for us. We highly recommend him to anybody.
First some context. The mold issue that needed to be remediated had been a thorn in our side for several months. There was a small flood in the basement during the construction of the home we purchased which we had the builder try to remediate themselves; however, after they remediated and we did an air test (ABM environmental did this for us and they did a good job of air testing), there was still extremely elevated levels of mold spores in our basements (Penicillium was 41x above baseline).
We then asked several remediators to come take a look and all of them said that we just needed to do an air scrubbing (cleaning the air) and there was likely no mold issue. We were very skeptical and I wanted them to redo the remediation but we decided to try this first. We did the air scrubbing then retested but we still had Penicillium at 17x above baseline. This basically meant that some of the mold in the air was removed, but there still a significant source of mold.
We interviewed several more remediation companies but JF was the most thorough and made us feel the most comfortable. He came in, shared empathy for our situation (this is actually pretty valuable when you've been dealing with something like this), described in detail how they would remediate, what precautions they would take (sealing the area and using negative air), gave us a timeline and just generally kept on top of everything.
In the end, JF and his team found additional sources of mold that were missed in the initial remediation and our house is now free of mold.