Concrete Epoxy 101

My email to Sam at Concrete Epoxy 101 on July 17, 2023: After numerous attempts to get in touch by emails, texts, and calls, I did not expect to be hung up on when I called you this morning from my other line - once you knew that it was me. When I first contacted you in April about the crumbling of the floor /epoxy in the garage (after less than 2 years since it was done), you did reply in an email and said of course this shouldn't happen and that you'll come by to have a look. Now, it's July. I don't understand why you would hang up on me. If you do not want to repair this or stand by the warranty, perhaps that's why you've been avoiding my calls, etc. It's extremely upsetting that you would just hang up. I was very patient and understanding, waiting these four months. I see that you're replying to Google reviews, and that jobs have been taking place.

Replying here to say what the issue is - you never bothered to reply to my calls or emails and saying it is not covered - this is purely an assumption on your part since you did not take the time to come by as promised to determine why after just 2 years it began to crumble off. This is all very disappointing because when Sam was here to quote on and did the job, I put my full trust in them.