Stone on the Go was subcontracted to fabricate and install stone slab walls in a recent bathroom renovation in our home.
Their installers were ignorant and disrespectful of us and our property.
Their workmanship was inexcusably poor leaving a filthy work area and significant damage caused to the surrounding area and the bottom edge of the largest of the stone slabs. The toiletries nook had already been refabricated as it initially did not fit into the opening at all. So, when after the slabs were up, leaving the piping showing behind the tap spout and a 3/4 gap between the back wall and the floor, we challenged the accuracy of their fabrication as well.
Heather, from Stone on the Go, refused to address any of our concerns, telling us, stone cant be cut on a curve. This is absurd, of course, when the exact same stone in our kitchen is cut with some lovely curves! The only compensation Heather would offer was a monetary discount that was nothing less than offensive. There was not even an apology offered for the rudeness and disrespect of her installation team.
Please see photos
- Approximate cost of services:
- $20,000.00
- Company Response
I think your review reflects your lack of knowledge of the construction process and stone fabrication. I would hardly consider a $500 discount for something that was installed properly to be insulting. We returned to your job site on numerous occasions to address your concerns at which time you would not let us make any adjustments or accept any resolution. I highly doubt our team was ever "rude or disrespectful" to anyone. I have heard this is more of an issue with making payments on time to your contractor on your end then an actual issue.