So. I was referred to triforce through guelph home renovation, we were trying to get ideas and ask a professional what we can potentially do for 300,000$ as we have simply just outgrown the home and needed more living space. So triforce then sent c9 design christine turnridge, and she did an amazing job designing yes, but heres where things go wrong. She initally came and asked what we were hopeful of designing but did not seem to take any notes what so ever, i pitched her some ideas and consistently said if im within budget then yea why not. She then proceeds to design a 3 story home with 3 bathrooms upstairs, balconys, the works. Sure looks great. But financislly she would not tell us ANYTHING regarding cost, i asked about a builder coming to inspect the home to see is structural beams are sound. I asked her and told her that we did not want to design something that would be an unreasonable ask because we dont want to waste our time nor theirs.. next we get our design made, she did a zoom call and tweeked everything, great, house looked immaculate. But the question still kept being avoided. How much is this going to cost,? Is this within budget? Turns out you are going to design your dream home! After you send 2750$ deposit and sign the contract. But then watch the majority of it get ripped away because she has literally no clue of cost. We were then roughly quoted double the budget fornour drawings. We were stunned.. upset.. that this entire process happened because the designer wouldnt listen to the basic questions.. she came in and i feel like she just did what she wanted to get the contractors the most money possible..i send christine an email "can you design something within the 300,000$" and no response, she will cut ties after pretending to be extremely personal and have great communication but we got the literal opposite.. what do we do at this point? Its been almost 3 months, i finally get a proposal that they brought down to around 325,000 but in the proposal there is extra costs. Im left with an unfinished home, and im left with a bill way over budget. Im then told that the process will involve retweeking it, so i had to remove basically 50% of the project that she kinda steered us toward.. That is just extremely unrealistic. We were misled.. after i was contacted by triforce i mean the conversation with him was okay.. of course he did his job with what he had to work with.. but when we asked all these questions we got nothing.
Ended up cancelling, just so off put by what happened here. Be warned. And good luck.
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for sharing your perspective. At Triforce, our primary approach is to begin with design, particularly when clients are still determining their exact preferences, as was our understanding with your project. We were tasked to envision the most expansive addition possible for your space. Taking into account things like property access, building codes, zoning and minor variance implications.
It's worth noting that the role of a designer, like Christine, is to conceptualize and provide design solutions. Pricing is typically handled in subsequent stages by our project management team, which ensures accuracy and aligns the design with the budget.
We genuinely value your insights and thank you for your feedback.