Greater Toronto Custom Contractors

Initially charming and responsive, just hope theres no issues- cause the warranty is worthless.

GTCC Renos out bathroom in early 2021 (completion in Jan). A leak developed after 20 months (Sept 2022). Its warranted by GTCC for 2 years. John, the Owner stated in writing it was covered when I reported on September 29,2022.

He has yet to make any attempt to come on site, he stated hed need his plumber to review - made no request to come on site. Just to let him know how MY leak investigation happens.

I outlined the investigation, that I did myself. I signalled the results to him in writing on October 19, 2021 :the leak was isolated to the toilet, when flushed, that was installed during the Renos that GTCC carried out, and that were still under warranty.No action.he asked where the water was being observed. No offer to come look or address, just asking where the water is. No response for weeks.

I told him after a month, a plumber would come to fix. He asked when. I told him it would be 2 days later, and I need my toilet fixed. No action. No follow up.for 6 weeks.

I told him the plumber had come, pulled/re-installed the toilet and the leak has been fixed. No response.

Ive written to him requesting he make good on the warranty (I.E. pay for the repairs since he couldnt be bothered to send someone over 8 weeks between me reporting/ he confirming its under warranty) to when it was fixed.

Ive been ghosted.

Buyer beware. The work will be done, but good luck getting him to stand by it. Youll see this on other sites.

Contractor even has the gall to advertise how good it looked when first completed!