Master Kleen Inc

House & Apartment Cleaning
Toronto ON M1W 2L4
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HomeStars  >  House & Apartment Cleaning in Newmarket  >  Master Kleen Inc  >  Good from far, far from good.
janko in Toronto
janko in Toronto
4 reviews Vaughan, ON

Good from far, far from good.

Had them come by to do a deep clean after a tenant moved out. 3 came by and did a divide and conquer to get it all done. I was not able to be present to watch over what was being done as I was in a meeting and I really should have. After they were complete, at first glance it looked ok, like it was clean, but in reality it was not. What you get is something that looks clean from far, but if you look closer its really not.
Kitchen - there was some calcium buildup around the faucet, the counter on the right of the sink wasn't cleaned at all and there was a ton of crumbs around the cooktop. All of this we had to clean after.
Living room - the floor was mopped and looked clean but noticed spots on the floor. So with only water I went over all the floors again and the water was almost black. As well the baseboards in the living room was not at all cleaned.
Den - other than floor was fine
Bedroom - was ok, but the door frame in the closet was not wiped at all and was still quite dirty (again all able to be cleaned with little effort with water).
Bathroom - generally ok but the outside of the toilet was not cleaned at all as it was quite dirty.
Windows - mostly done well, some of the windows on the balcony were either streaky or they didn't reach up high enough so there was a dirty area at the top still.

Overall, fairly dissatisfied with the work done and the around of work required after to get the place actually clean.

*Edit* - to clarify, I did contact the person doing the work and listed some of the items I found at the time that were either not done or not done well and only got “sorry about for this”. No offer to come back or anything like that. Instead the reply to this review is that this was something that should have been done. Also attached a picture of how the water looked like, just in the living room alone, after I went over it using only water, after the company left.

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Company Response

First of all, we are sorry to hear that you were not completely satisfied about the work. We are dedicated to provide our expertise for each client. We are proud of each staff for their hardwork under this special circumstance. Although, there may be somethings need to be improved in future. We strongly recommend that please discuss with us as soon as you found anything is not appropriate. The efficient communication brings bilateral satisfaction. The last but not least, we apologize if it brought you any inconveniences, and we commit to fix problems from our end without extra charge. Would you please provide pictures as described above. So we can arrange staff upon it. Thank you for your business. Wish you a fantastic day!