Wrench it up Plumbing & Mechanical

Adrian did an unbelievable job. He was on time, professional, assessed and fixed the problem quickly, logically, vacuumed before and after, and took with him, all the garbage related to the job. Literally, did a perfect job, is a very pleasant guy and i will tell my friends and family about the experience.

Other than making the appointment I didn't deal with them, my husband did and let me tell you!!!! If he says a job well done and the guys were awesome then they were. Very professional. Highly recommend

Adrian was here on time, courteous, knowledgeable and super effective. Resolved a stubborn clogged bathroom pipe in no time. Explained his approach and all his work as he was doing it. Super clean coming into the house, during the job and when done. Very satisfied with this service. Will never used any other company for plumbing services.

Witnessing the technician attempt to find a leak was worse than watching a train wreck. Not only did he struggle with cutting the ceiling (both hand tool & saw), he seemed very uncertain of what he was doing. Hence the hesitation cuts (as shown in the photos). After the 3rd massive hole, he decided to measure the distance of the toilet above to where he should have started. I was reminded that he was not responsible for the repairs to the ceiling multiple time during his demolition. I'm very even tempered and continued to have faith that he would make the necessary repairs and at a reasonable price.

After the demolition was completed, the technician was still unable to identify any issues related to the leak! It doesn't end there.. moving on to the other leak from the master ensuite. How about we cut more oversize holes!!! With my help, the technician was able to identify a leak coming from the shower drain. Don't worry he says, it shouldn't be a big job. His phone rings, he takes a call from his fellow plumber outside, returns back into the house and things dramatically change... here comes the fear mongering. This is going to be a big job suddenly and I should be expecting an estimate by end of day.

I'm left with a ~ $500 bill 4 holes and 6 hours later...keep in mind this was for his disastrous visit only. To make matters worse, the technician cut 4 irregular sized holes in the ceiling..3 of which were greater than 8"x8" making any patch job a nightmare. I almost forgot to mention, the technician also used his ladder on my coffee table!

Here's the icing on the cake... I get an invoice not by end of day as he promised, but a couple days after he damaged my house. To add insult to injury, the estimate they provided was $6000!?!?! Are you kidding me? I what i experienced, I was already thinking that I wouldn't even hire these people for the job even if they only charged a penny.

I work long hours and don't have the time for games. I just finally got around to patching up the ceiling and writing this painful review.

This company should ONLY stick to unclogging drains as their positive reviews suggests.

A relative visited and made all repairs for for less than $600.

This company needs to rectify this matter as I'm still dumbfounded by their service.

Stay far away from these people.

I called Wrench it Up for our plugged toilet. First he tried to clear the clog for me and ended up breaking his snake. Unfortunately, had to have a new toilet installed. He picked up our new toilet and found one on sale. He came and installed the toilet and was so polite and it was very nice having him in my home. Did a great job and cleaned everything up What a great couple of guys and will call Wrench It Up for any other plumbing problems I might have. I would give them 11 out of 10 and thoroughly recommend them to anyone needing a plumber. Thank you so very much.

Fair and reliable. I was satisfied with the service they were able to provide. 10/10

First of all, I'm a DIY'er for the main reason that I like to save money whenever possible. Plus, I love the feeling of doing things by and for myself.

That being said, there are times when you need a professional. I live in a condo and there is a $25,000 deductible meaning that if something goes wrong with my work and I cause damage to not only my unit, but to all the units 5 floors below me, I'm on the hook for $25K. This has happened to other residents in my building multiple times in the 16 years I've been living here, so I know it's real!

Throw in tools that I don't have and don't know how to operate correctly and safely (namely a blowtorch and solder) and you can understand the risk/reward calculation does NOT favor doing it myself.

So now, about Wrench It Up Plumbing; I did my due diligence and called around, plus I remembered previous experiences with other plumbers who I wouldn't use again or recommend.

* When I called Wrench It Up Plumbing, I actually talked to a live person who understood plumbing and was able to assess my needs immediately. Other places I called used an answering service who promised to get a plumber to call me right back; (still waiting).

* I was then told very clearly what the company policy and procedure was about setting an appointment agreeing to the work. I really appreciated this transparency right up front as previous plumbers had basically used hostage holding tactics of doing the work and THEN hitting me with a preposterous bill!

* I was given a very short and narrow window for setting the appointment; not like some companies who tell you next week between the hours of 9-5. Nope, Wrench It Up Plumbing set up an appointment within 2 hours and gave me a 2-hour wait window! Amazing!

* From the time I made the appointment until the plumbers arrived, I was in constant contact via text as to where the plumbers were and when they would be at my place. The plumbers arrived at the BEGINNING of the 2-hour wait window!

* Two plumbers arrived at my door - one master plumber and a young apprentice - both of whom were extremely courteous, respectful and pleasant. They came in and assessed the situation, gave me a couple of options with firm prices and once I made my choice, they went back to their truck to get their parts and tools.

* The work was done in about an hour with everything cleaned up. Billing and payment was done right on the spot and I had my invoice, receipt, and most importantly a 1-year guarantee via email before they walked out the door.

*Five minutes after the two plumbers left, I got a follow-up text reviewing the work done.

In summary, Wrench It Up Plumbing earned this 5-Star review for their complete professionalism every step of the way from the initial contact, through the work, the billing AND the considerate follow-up!

Will I use them again? ABSOLUTELY! Would I recommend them? HIGHLY!

The guy who came wanted almost $800 plus for a small job of water clogging in sink.
I paid the initial fee and asked him to leave the site. Got it done from another person for $200.

Matt was amazing! He showed up exactly when he said he would. He was very thorough in explaining all service options. He showed & explained everything I was looking at on his screen. Even made a short video (loaded onto my USB) explaining issue with city sewer pipe. Would DEFINITELY recommend Wrench It Up to anyone in need of a plumber.

The service was great, they even took the time to disinfect everything and Jazz adjusted all toilets to ensure none of the units was leaking. Our bathrooms look stunning now. I would definitely recommend them again.