Drain King Plumbers

Plumbing
Toronto ON M3K 1C2
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HomeStars  >  Plumbing in Woodbridge  >  Drain King Plumbers  >  Small leak in pipe leading to outside faucet
Brian
Brian
0 reviews Oshawa, ON
5/10

Small leak in pipe leading to outside faucet

Excessively expensive for 1hour of labour and minimal parts. Very pleasant and professional plumber. Perhaps travel time costs were part of the bill? Will source local company for future work.

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Company Response

Hi Brian, it's good to hear that you had a great experience with our plumbing technician!

We appreciate you bringing up your concerns about the cost of service and want you to know that we take pride in providing top quality service at a fair and honest price. Our technician traveled from Toronto to Oshawa to provide you with a free no obligation estimate. After providing the estimate you had agreed to the price and terms the same day. We then proceeded to complete the repair.

Just for clarification, our flat rate service pricing does not change based on travel distance. As long as you're within our service area the cost for service is the same all around.

Rest assured knowing that the amount you paid was absolutely in-line with industry standards and although it may seem like a lot of money we are definitely not charging excessively. We would not be in business long and have such a great reputation if we were overcharging customers.

When hiring an established and reputable company it's not just the plumbers time and materials you need to consider, but also all the additional expenses behind the scenes for marketing, office staff, fresh personal protective equipment, travel, licensing, permits, and much more.

We hope that you get some clarification from this response and understand that we do have your best interest in mind and aim to provide you with the best service for the best price!

- Drain King Plumbers