Was quoted $200-$300 over the phone, but when the technician arrived he immediately quoted me nearly $500 before even assessing the issue.
He ultimately gave me a discount to lower the cost which I appreciated but feel like the company shouldn't be giving quotes over the phone and that quotes provided should be honored. Another plumber had called me the same day I made an appointment with Drain King but because the quote provided was similar to what the second plumber was offering I declined their service. Even with the discounts, accepting the other offer would have been cheaper.
Overall service was fine though I do feel like there was a bit of a bait and switch.
- Approximate cost of services:
- $420.00
- Company Response
Thank you for taking the time to reach out with your feedback, Jennifer.
While we appreciate your frustrations surrounding your experience, we would like to assure you that it is not typical for our office to provide quotes over the phone to avoid this exact scenario. We offer free, no obligation estimates on-site to ensure accuracy in our pricing. Furthermore, we have spoken with the individual to ensure this does not happen in the future.
We value our customers and strive towards providing excellence. We apologize if we did not provide you with the 10-star service we know we are capable of. To offer some value to the price you have paid, we have provided you with our VIP Lifetime Membership (valued at $149 + HST), free of charge! We hope this will also act as an incentive for you to hopefully contact us in the future for any plumbing needs or upgrades.
Feel free to reach out to us at (416) 661-5464 to discuss further.
- Drain King Plumbers Team