I hired Maids in Pink for a deep cleaning of my 4-bedroom, 3-bathroom home, and unfortunately, the service I received was extremely disappointing. I was initially quoted $487, which included a deep clean of our home and additionally pet care, window washing, and cleaning our finished basement. The company confirmed details the night before, stating they would send two cleaners for a 3-hour session, which was supposed to be sufficient for our home.
About 45 minutes into their work, I received a text from the company asking for an additional $220 to send more cleaners due to the condition of my home. I declined because the original quote should have been enough and had already stated my home was in average condition which I believe it is (two adult, one dog home with no children, non smoking).
After 2.5 hours, two more cleaners arrived unexpectedly, and even after 4 hours, they still had not started on the basement, third bathroom, or one of the bedrooms. The company called me again, asking for another $220 to finish, and I agreed to pay an extra $170 to ensure the job would be completed, but they still rushed out after an additional 30 minutes.
Upon inspecting my home after they left, I found multiple issues:
Windows were streaked worse than before from being wiped with dirty cloths.
Floors were barely swiffered, leaving visible dirt and grime.
Walls were untouched.
Half the baseboards were not cleaned.
The kitchen backsplash wasnt wiped.
Two bedrooms were not entered at all.
Dusting was incomplete, especially on higher surfaces.
They knocked a nail out of a wall shelf and just left it hanging.
Considering the total time spent (12 man-hours) and the final cost (nearly $700), the service was unacceptable. After voicing my dissatisfaction, the company initially offered an $80 refund, which I felt was unfair. I requested $120, which I paid extra to cover the windows and basement, both of which were neglected. They eventually refunded the $120 after three days but insisted their cleaners went above and beyond.
In the end, I paid $500 for an extremely disappointing service. I would not recommend Maids in Pink and I regret choosing them for what should have been a simple deep cleaning.
- Approximate cost of services:
- $500.00
- Company Response
We sincerely apologize that your recent experience with us did not meet your expectations.
The initial estimate provided was based on the typical time it takes to clean homes of similar size. However, upon arrival, our team found that your property required more detailed attention due to the condition and the additional tasks of moving items to clean underneath. This naturally extended the time needed to complete the job thoroughly.
During our initial communication, we explained that additional hours might be necessary depending on the property’s condition, and you agreed to this possibility. When our cleaners assessed the home, they found that the level of cleaning required was more extensive than anticipated. On the booking, it was described as average clean but when our cleaners arrived it was clear that the property needs much more attention.
Our cleaners worked diligently within the allotted time to cover as much ground as possible, but we understand there were areas left needing further attention. We regret that the time constraints impacted the final result.
We are fully aware that staying within budget was important to you, and we made every effort to maximize the value of the time approved. With additional hours, we are confident that we could have achieved a more complete level of cleaning that would have fully met your expectations.
Please know that we strive to go above and beyond to ensure our customers are satisfied. We also provided a discount in an effort to address the concerns and deliver the best service possible within the time frame allowed.
Our primary goal is to ensure your satisfaction and maintain a positive relationship with you however, our previous solutions did not fully address the issue.