(1) Unsatisfactory standard of work as project completed more than a month for a small washroom. The end result: shower tray cubicle creaks, shower tray not sealed adequately, exhaust fan not effective and washroom door was not re-installed correctly.
(2) Materials supplied was not the best quality.
(3) Todd walked out of the job when job was only 50% completed despite receiving 90% of his quoted price in cash. Fortunately, he returned the next day to continue with the contractual work.
(4) Promised to rectify the creak sounds of the shower base/tray but was not fulfilled. I think he tried to rectify the creaks as you will notice when you zoom in on the attached pictures but he was unsuccessful. He left the floor boards in that unacceptable condition. Todd did not even talk about replacing the floor boards he damaged. Todd claimed he was not well when we called him more than a month ago to rectify the creaking sounds. He conveniently forgotten to communicate with us since.
I do not want Todd or his associates to come by and rectify the issues. I have to get another contractor to rectify them. Todd should refrain from making promises he cannot keep and lastly to be sincere and honest. He must understand that we are hard working individuals as paying about $11K cash expect to be reciprocated with better service standards.
- Approximate cost of services:
- $11,000.00
- Company Response
Sorry you have these bad feelings, and issues regarding your washroom. We tried to please you and give you professional service. Premium material and products. I have never used sub-standard material or fixtures, as to my other reviews. Unfortunately we had a disagreement during the middle of the job Re payment on your end which was specified in the contract. The matter was solved, and I continued on with your job to complete. The problem with the shower base, we attempted to correct and unfortunately it did not work. I also told the client, If it did not work I would replace the base at my cost, as the actual base must be defected. An the wood trim was going to be replaced once we rectified the issue with the shower base. Also I have left you messages over the time, and I am still willing to come back and rectify any issues. We Always Stand behind what we do. Feel free to contact Us if you would like.
Thank you
New Age Bathrooms Plus.