Moverunner Ltd

Moving & Storage
Mississauga ON L5A 4C4
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Reviews for Moverunner Ltd

Average customer rating:
9.8 10 (92 reviews)

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Suzanne
Suzanne
1 review Mississauga, ON
2/10

Not Impressed

Not impressed with the experience. The movers scratched, scuffed and gouged my walls moving out, slid boxes across my hardwood floors, somersaulted boxes down the stairs, dropped many files all over the floor from a filing cabinet, broke many small things and left their garbage, coffee cups and cigarette butts in my planters outside. Very disappointed and unprofessional service.

Approximate cost of services:
$2,300.00
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Company Response

Unfortunately, Suzanne's move was done in January 2023, and we were sick with Covid. I normally visit or phone our clients on the day of their move or the day after to make sure that everything went well and that our customers are happy. We were sick and I missed the usual follow-up. There was some damage and the client did not phone us about move day. In fact, the first I heard of the problem was this Homestar review. Upon reading the review, we made immediate contact. I went to see our client and we agreed upon a financial settlement amount and paid immediately. Whereupon, she said she was fully satisfied on all accounts and she said she would try to take down the review.

Private User
Private User
2 reviews Toronto, ON
10/10

Amazing packing and moving service!

Cant recommend this company enough!! They were FANTASTIC! We moved with a 9 month old baby and somehow it seemed easy thanks to Anne and Michaels team! Our house was packed in a day and a half, everything was labeled in detail and its been easy for me to navigate unpacking. We had so many breakable items and theyre all perfectly intact. Their team puts extra care into wrapping and it makes all the difference.

The movers were really nice guys, super speedy and very careful! Feed your movers! They work HARD! all of our furniture was perfectly placed and no paint was chipped in the process!

Dont bother looking for other quotes. You will truly not find anyone better, and their prices cant be beat!!!!

Approximate cost of services:
$4,300.00
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Company Response

Thank you so much for your lovely review. Your time is very precious with a baby, and we appreciate you taking the time to do this.

Happy in Peterborough
Happy in Peterborough
0 reviews Peterborough, ON
10/10

Happy in Peterborough

Hi Michael and Ann, I want to thank You for sending Robin and Sue and their packing team for a great job. Everything arrived safely. Our moving crew headed by Moe were so well organized and moved our furniture with great care. It was an extremely hot day and they all managed to get through it with courtesy and good humour. Thank you to all of you.

Approximate cost of services:
$3,729.00
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Company Response

Thank you so much for taking the time to write this review for us. I will pass on your kind comments to all my people who helped on those 2 days. We hope you are very happy and healthy in your new home.

Mary M
Mary M
1 review Toronto, ON
10/10

Excellent Service - Highly Recommended

Moving during COVID was proving to be a difficult task, not only because of the restrictions, but particularly challenging when it required multiple steps to both remove and deliver a mixture of furniture, belongings, and boxes, to and from multiple locations.

After searching for various quotes and flexible dates, the only company that was willing to assist us without surcharges was Moverunner Ltd. As a bonus, we were provided with personnel who were attentive to details, swift, and professional. Many thanks to Abraham, Brian, and Mo for their help. A huge shout out to Ann who was so helpful, calming, and understanding throughout the process. I cannot thank them enough! I recommend them and will definitely employ them again!

Approximate cost of services:
$1,200.00
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Company Response

Hi Mary, Thank you so much for your kind words. I will pass this on to Abraham, Brian, and Mo. It was a pleasure doing business with you. Ann

Keith
Keith
3 reviews Burlington, ON
10/10

Multiple moves over the years

We have used Moverunner on several occasions over the past 15 years, both for myself and other family members. Ann and her team were great each time- the crews were professional and very careful. Estimates were accurate and moving costs very fair. I would definitely recommend Moverunner to family and friends.

Approximate cost of services:
$900.00
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Company Response

Thank you so much Keith. I really appreciate you taking the time to write this review for us and for your kind words. Michael and I hope you are very happy in your new home. Take care, Ann.

Leonor
Leonor
0 reviews Toronto, ON
10/10

Great covid move

My move went so smoothly. I'll admit that I was scared to move during covid but I had to. The guys were super professional and they were wearing masks the whole time. I can't even imagine having to move furniture up and down stairs while wearing a mask.

Approximate cost of services:
$1,500.00
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Company Response

Thank you Leonor for your thoughtful review. Covid is certainly putting huge additional strain on everyone. Moving in normal times is stressful enough, without the additional worry of illness. Please enjoy your new home and all the best to your and your family.

Mina
Mina
0 reviews Hamilton, ON
10/10

return customers

This is not the first time we use this great company, once again we are happy as return customers. Our previous move was from Mississauga to Stoney Creek with my parents in care. Since then they have passed and we have had to move again. Thank you for making it a smooth move and as always supportive and mindful of our situation. Thanks.

Approximate cost of services:
$5,000.00
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Company Response

Thanks Mina, It is always a pleasure doing business with you. We hope you are very happy in your new home.

Andrew G
Andrew G
0 reviews Toronto, ON
10/10

Great experience!

I had a great experience with Moverunner! Michael visited my home, took stock of all my belongings, and provided me with a fair quote that ended up being very close to the final price, despite the fact that weather conditions on the day of our move (mid February) were atrocious, and hence more time was required than originally anticipated. Our movers were punctual, polite, and professional. There were A LOT of boxes and furniture to be moved and many stairs to be covered, but the movers worked tirelessly until the job was done.

I would recommend taking the time to clearly label all of your boxes and furniture with respect to their destination in your new home, as this made things a lot easier for the movers to decide how to organize themselves. The few things I did not have time to label caused a little confusion, but this is on me.

Altogether the experience was great, and Ann was there at every step of the way to make sure we understood the process. Top marks to Moverunner! I hope I don’t have to move again for MANY years, but if I do, they will be my first call!

Approximate cost of services:
$2,300.00
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Company Response

Thank you Andrew for taking the time to write this review for us and for your kind words about our men. You and your wife were a pleasure to do business with and we hope you are very happy in your new home.

Ekta in Toronto
Ekta in Toronto
1 review Brampton, ON
0/10

Recent move - horrible experience

Ann and Michael were very nice but we were told that they had movers who were full time employees who could speak English well. When the movers arrived they were in a budget van. The only person that spoke English was the driver. We were told moving carpets would be placed on the ground, which was never done and the movers tracked thick mud into our home that we were moving from on our stairs and all over our wooden flooring. Michael had told me they would take a part and reassemble bedroom furniture but the movers insisted that we take a part the bedroom furniture and then refused to reassemble it. We were told that we would be paying for the service from
Start to finish and not an hourly rate. We were surprised when the movers gave us a bill for only 8 hours of service in which they miscalculated and only had moved us for 7 hours 1pm-8pm. They left abruptly, they were rude and they broke our crib base the sauder bolt. I had told Ann but she never got back to me. They also damaged our wooden staircase in our new home. I had written confirmation of 6 wardrobe boxes and only received 4 to use.

Overall, I would not recommend Moverunner and would recommend going with a bigger company. I chose to work with them because they were a local Canadian company and I was impressed by Michael’s list of promises that were never delivered

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Dear Ekta, I took sick right on the day of your move and did not get back to you. My sincerest apologies. I have left a message on your cell phone. When you call me back we will make amends to you to your satisfaction. I am going to forward your information to our insurance adjuster to repair the damage. I have spoken with our customer and we are repairing the crib and the damage to the stairs. The overcharge was a misunderstanding. She did not account for the travel time that is included in every estimate. We are doing a monetary compensation for the cleaning. We have sent the money to cover the full cost that Ekta paid to have her floors cleaned.
Follow-up to resolution of difficulties : During Covid-19 it has been difficult to replenish some of our supplies and we ran low on floor runners and therefore paid for the full cleaning.. There was a misunderstanding about the beds. On the day of the move, when Ekta called me, I sent the crew back to reassemble this. Ekta threw out the crib, so we did not have the opportunity to fix it. As far as we can tell, we have resolved these issues, and regret that the move did not go perfectly. We have always and will always respond to a customers issues immediately. In most instances, our customers interact exclusively with the crew chief. The crew chief on this move was a native born Canadian who speaks English as well as you and I do. Beyond that, Toronto is one of the most culturally diversified city in in the world and it is considered to be this, because of the hard working immigrant population, many of whom came here without knowing English. Over time, they all learn our language and during this process, they deserve to work and feed their families. We would hope that all Canadians, new and old, would feel the same way.

Vivek in London
Vivek in London
1 review Oakville, ON
10/10

Moving was seamless

There were a few glitches with the movers on the ground, but Ann and Michael went out of their way to turn that into a phenomenal experience. Pre, during and post the move, Ann was there for us to make us feel comfortable. All the items arrived on time, and in good shape. They were extra careful in ensuring that no wall, no floor got scratched.

Thank You Ann and MoveRunner!

Approximate cost of services:
$140.00
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Company Response

Thank you Vivek for taking the time to write this review for our Company. All the best to you and your family. We hope you enjoy your new home.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Moverunner Ltd

We move household goods across Ontario for our customers. We do partial and full packing and unpacking services. We use public storage facilities for our customers and deliver to storage and deliver to their new homes. We come to your home and leave you with a free, no-obligation written quote ...
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