Appliance Repair Expert

We thought the computer was gone on our washer. Technician did not listen and quickly diagnosed a broken pump, ordered part, installed part. When the washer still did not work he then pronounced it was not actually the pump, but our motherboard (computer).

So several days and 200 dollars wasted on a faulty diagnostic and a part we did not need.

He then told us to try to find the correct motherboard ourselves on the internet. When we said we would have no idea where to look for such a thing he agreed to look. After more and more days and several messages to him he finally called back and said he could not find the part so get a new washer.

He failed to respond several days when he said he would, and twice called about 7pm after I had to call him and said he would come the next day - which he did not.

At one point he removed a plate on the back of the washer and could not locate the screws to fix it back on. When questioned about it he told me to just set it in place it would be fine. It is not fine - keeps falling off.
I do not recommend this company.

Try ANYONE else. It is obvious to me these people do not know what they are doing.

I emailed the company to try to get our money back but have not got a response after several days.

The follow up communication after my initial appointment was terrible. I would not recommend this company. After the technician looked at my dryer he promised to try to locate a part and get back to me. After a few days I had not received any response. I called the company and still no returned call. I finally reached the technician and was asked to call him back. Another day went by and I called again and he told me hed text me. I received his text one week after my initial appointment. Needless to say I did not select this company to do the repair. Luckily I trusted my instincts. The next company I had in discover it was not at all the problem quoted by this company

They came to fix the wine cooler, and asked for 350.00 I had to leave the home and asked my daughter friend to pay him when his job done. When I came home nothing was done and he has charged 500.00. Called over 4 to 5 times and they said they will send the repair, nothing happened. send them an email, and write now I am taking them to small court.

I called for a repair since the washer was making a noise. The technician said he needed to replace a part. He completed the work and they charged by credit card. I realized that a metal ring fell off and water began leaking. Despite numerous attempts to get someone to come fix the issue by calling and emailing, its been a couple of months and no one has responded.

My biggest issue is customer service. Their motto is customer service is my priority but neither the technician nor the manager read the companys handbook. My technician was unprofessional, rude and belligerent. The technician became agitated when I asked questions. When I asked if the total he quoted me was everything. He said to me that here in Canada we pay taxes. Im a woman of colour born and raised here. He made me feel like other.
To add insult to injury, I called the manager twice and pretended not to be the manager and hung up on me.
Unfortunately, the dishwasher he came to repair is still not working. DO NOT HIRE ANYONE FROM THIS COMPANY!

The technician replaced a fan in our oven charged us $350 and told us it was fixed. When he was leaving we turned on the oven and it did not work. He said a second part was needed and made an appointment to come back. He did not show up and has not responded to my calls or emails.

I hired this company to install a washing machine. The installer did not remove the 4 large shipping bolts prior to installation. This caused the machine to shake violently. This can ruin the machine and void the warranty. When I called the installer he denied that this was the problem. He said he would come back and remove the shipping bolts but that this would not resolve the violent shaking. He clearly had no idea that it is common knowledge that the shipping bolts on a washing machine need to be removed prior to installation. I never heard back from the installer. I hired another installer who removed the bolts and the shaking has stopped. I have tried to call the company dozens of times for a refund. They never answer the phone. The manager does not answer his phone. He states to send him an email and gives an address. My emails have bounced back as the address is not recognized. This is a shady operation.

We had a technician come to fix our washing machine that wouldn't drain. He said a part needed to be ordered and we paid a $300 down payment. After two weeks and many phone calls and emails we had two technicians return at 7 in the evening. After 3.5 hours our machine still did not work and the technicians were just looking for solutions on their phones so we sent them away. We have not had any response since then from the company regarding a refund of our money. The BBB also received no response when they contacted them on our behalf. They did not correctly diagnose or repair our washing machine and kept our money! Beware of this company in waterloo Region!

Worst Service! I dont want to bad mouth any business but, this is just to warn other interested customers to veer away from this company. We requested for a dishwasher repair and was sent a "subcontractor". Said sub-contractor went to our house and after checking did not want to repair our dishwasher leak but charged us with the service fee, even if we wanted him to repair it. He quoted us with a ridiculous amount for the repair which just corroborated the fact that he doesnt want to perform the repair. Called their customer service to change technician and was informed that they have to send another one which will be another 109CAD charge. Beware!

I do not recommend this company.

My dishwasher had stopped working - no water was filling into the washer and we could see there was a small leak coming from the bottom of the appliance.
I searched online for a reputable appliance repair company and came across Appliance Repair Expert (on Homestar). Reviews seemed ok - a little mixed - but decided to give it a try.

I left a message and someone did call back and said they would give us a 30$ discount for a first time call. We set an appointment time.

A man named Thomson called me to tell me he would be at my home 1 hour before the set time, which was fine as I was available. He came in and looked at the dishwasher. First, he said a valve was leaking, and simply tightening it may stop the leaking issue. Then, he determined that I needed a new circulation pump motor assembly for $390 which would fix the water not filling into the dishwasher problem. He told me parts and labour would be approx $700. I thought it was too much, and when I said so, he said he could give me a discount, making the total $610. At that point, he asked for a $450 deposit. I felt uncomfortable, because I was worried he would take the money and not do the work, but he assured me he would come back to fix my dishwasher. I paid the deposit, even though I felt that it was a lot, and for a company I was not familiar with. On the other hand, I felt I was already committed, as I already had to pay $100 for the service call. This all happened on a Monday. By Friday, I hadn't heard anything, and I called him back to see the status - at first he was confused as to who I was. He said it would be another few days. He returned the next Monday, and honestly he acted disrespectful. The weather was bad, but came to my home with his shoes on - was abrupt with me, avoided eye contact, was on his phone, and was behaving as if he was doing me a favour. He fixed the circulation pump motor assembly and got the dishwasher to work again. He said he would tighten the valve so it would not leak but asked me to monitor it for leaks. We put a small pan under it to catch the leak. He put the dishwasher back in, and left a piece off that in order to see if there was still a leak. The dishwasher was now sitting in the counter space 2 inches lower than it was before - leaving a big gap. He was rough with it, and he tore a piece off my countertop when installing it. He also left dirt and grime all over the face of the dishwasher, which was really disgusting, I felt it was very unprofessional. He took the old assembly he had removed with him, he said to dispose of it. The next morning, we woke up to water flowing from the basement ceiling below the dishwasher. I texted him immediately to let him know. I also told him that I did not trust him, or his work, and that he had taken more money and made the issue a lot worse. I had a feeling that this was not a real company as I had tried calling the "head office" and never was able to reach anyone. I contacted another company to come and fix the issue.

The new technician (who came highly recommended) came and said that the water leak was because Thomson from Appliance Repair Expert tightened the valve too tight and caused the damage. He also said that the circulation pump assembly was likely not the reason for the water not filling the basin. A new circulation pump would be needed if the water was filling but not moving - which was not the case. He also agreed that the manner he reinstalled the dishwasher was a problem. It was 2" lower and on a forward tilt, which would cause pooling and more water damage if it was left as is. The new technician fixed the valve and reinstalled the dishwasher. He left it clean and in great working order.