Appliance Repair Expert

Technician not trustworthy - he told me that he replaced my ice maker but did not. Closed the file and told me to get someone else after he could not repair my ice maker

HORRIBLE EXPERIENCE, DO NOT HIRE THIS COMPANY.
My story is almost exactly like so many others on here unfortunately. We contacted Appliance Repair in April to repair our stove top. Service Technician came out, diagnosed problem and said would be in touch the next day with an eta on when would be back to repair. We (unfortunately) paid most of the quote in advance. I never heard from the technician again until multiple reach outs to the company and to him directly. He then missed scheduled appointments, twice, (with no communication) and when he finally showed up (after AGAIN having to call & text multiple times), he had the wrong part and we needed to reschedule. After 4 more weeks I asked for a refund, reached out the manager Andrew (who would never call to speak in person) who emailed that if the stove wasn't repaired by the end of the week they would refund. The technician showed up Friday, at 4 pm and 'fixed' the problem. Only to have the problem happening again an hour after he left. I immediately reached out to the technician and the manager (this was May 27th) with a video of the problem. Never heard from the manager but the technician said he would be back. It is now June 22nd, we have had 2 more missed appointments and the manager has yet to call even after having left multiple message and emails asking for help. The technician is saying that he will come back again but I am done - too many missed appointments and do not trust this company. I think a refund is a reasonable at this point so we can actually get the stove fixed - hoping the company will honor their commitment.

I Googled for a local appliance repair place and this company came up, turned out they weren't local at all. After a couple of days a guy came out, poked around in my dishwasher, tried to sell me a new one, did not fix it but did demand money and left a horrible mess for me to clean up. There was no attempt to make things right. They have tons of great reviews, but they sound like they were all written by the guy in the office.

I have a broken washing machine. I have been strung along for a month now. They don't know where the part is or if it will ever come. The manager doesn't respond, the dispatch is just a phone service person who can do nothing, and the technician doesn't seem to know anything except that the part isn't here yet. They don't communicate proactively. I have to text or call to find out if they are coming and then they say no they are not coming.

Update Aug 17, 2022: I filed a dispute with TD Visa for the unused parts that for which I paid in advance in the amount of $380. Appliance Repair Expert are disputing my claim with TD saying that the parts were installed and were on site Aug 11! Unbelievable, no one was on site on Aug 11 and I have since engaged a reputable appliance company.

I have paid 2 invoices so far for the initial service call mid-march and the parts. It is now June and the situation is not resolved. The service man came in on Monday claiming the dishwasher has reset itself and now works and did not install the parts. This is after I escalated to speak to a manager on Friday, who still has not called. I cannot get through any of their numbers on their website and have not received a response to my emails.

Terrible. Do not recommend.
If you have any problems with them they will stop answering and replying to emails. Very unprofessional.

We called them on a Sunday and they were out Monday evening. The guy worked hard to get us fixed up right away. He was polite and very knowledgeable. Super happy we don't need to replace our machine.

The service was exceptional and very timely. Diagnosed the problem to the motherboard, sourced a replacement and installed two days later. Would highly recommend company for repair.

My dryer wouldn't start. I made an appointment yesterday. John knew awhat was wrong. Being that I drton't shop online John ordered the part which turned out to be the know to start the dryer. He was extremely nice and I wouldn't hesitate to do a repeat service call when needed. I highly recommend this company. Thank you John.

The owner, Elaine, is rude and abrupt. Go elsewhere. The staff and technicians are great. If you can handle her unneeded approachgood luck. She is mean and rude.