I called Appliance Repair Experts because it looked like they repair Falmec stove hood inserts and the price seemed ok for a service call. I arranged a service appointment with Thomas. He arrived at 5pm, 1 hr later than the 3 hour scheduled appointment window. He looked at the hood, asked if there was power to it. I confirmed that there was. He barely looked at it and concluded that the circuit board was fried and he would have get me a price later and to order a new one. He took payment and that's the last I heard from him. I don't think he knew anything about the repair, he just took a guess. I followed up with customer service and they said he showed up so the fee stands. I said he didn't even call me back and didn't do anything so now I want my money back. They said no, no refunds. A service wasn't even provided. The C/S agent said to send them an email complaint and they will respond in 3-5 business days. I called back 2 weeks later and they again said no refunds. I asked to escalate to the Manager, they said, send an email. I responded I already did. They said I will get an email in 3-5 business days! Wow, I'm more annoyed with the lack of caring than the poor diagnosis. What poor service from both the Tech and even worse from customer service. Avoid this business. They really don't care about the customer, all the recent reviews show that.
- Approximate cost of services:
- $100.00