Middleman virtual company. Avoid at all costs!
They will subcontract out to smaller companies and don't exist in local spaces, themselves. They list a number of different offices--I looked them up and their addresses are being sold as 'virtual offices' which means fake address. The technician arrived to look at my washing machine and asked what was wrong with it. (apparently dispatch never explained?) I told him it gets extremely loud when in the spin cycle. He then spent around 1 to 2 minutes pressing buttons and shined a flashlight underneath, saw nothing, and told me he couldn't fix it. For this I was charged over $100. He didn't open it, pull it away from the wall, or even listen to a quick cycle. This level of 'diagnosis' could have been done over the phone. Maybe I just got unlucky with the tech they sent, but I'd recommend avoiding them for technicians who won't force you to pay for no work.
- Approximate cost of services:
- $100.00
- Company Response
Dear Jeffrey!
I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel.
We're also shocked by the scenario you have described.
We are aware of this and our top management is investigating.
We are extremely worried about the experience you have had with us and our company.
I will try my best to address any issues you might have regarding our services.Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved