Dr. Sat The Satellite Doctor

I called first thing Monday to order a FTA starter kit that should include receiver, LNB, dish and cable/connectors/ties etc. First thing was receiver shown in kit was not available so they swapped in another. Website and man I spoke with said 48 hours for store pickup. Called at 48 hours and the guy was totally disinterested stating the kit was being put together. At 3 days same thing and on the forth day I got a woman who seemed to give a crap and made a few calls and said it would be ready Friday. Called Friday at 2:30 and not ready so I pushed hard and she said come at 4:30 to the store. Drove 79 km to the store for 4:30 and the place is a torn down disaster inside and nobody was there. I called her and she drove over and proceeded to pull the kit together. Dish was new, LNB was used and the receiver was not flashed/updated as promised so it thinks it is in China and only Asia Pacific satellites programmed. It even has a Chinese power plug on it.

They did not have the installation kit and the woman gave me a chunk of used coax. Lucky it is not my first dish rodeo and I was able to find some forums that helped set the box up to Galaxy 19 (which I told them I was using when I
ordered and they said it would be updated to that) and six hours later it is up and running. This place is a junk shop with terrible support and zero interest so try to find what you need someplace else unless you want to suffer or you are a techie as I am and have experience. Dr. Sat needs to see a new Doctor

i applied for satellite internet on Feb 13 / 2021 in Cockshutt Road area . It is March 15 / 2021 , it is yet to be installed. The techs hired by the company do not come to the house on the appointed day and do not inform neither the customer not the company's representative if they are coming or not. The customer keeps on sitting in the house on the appointed day and the installer does not show up . When you call up the representative , she calls up the tech again to find out the status and she is told that the tech can not complete the installation because of this reason or that. It is so frustrating dealing with this company. Vinay

With all of these price increases over the past few years, I was paying over $100 per month for cable TV which is ridiculous as we are mainly watching local channels along with RTP from my home country.

Had an OTA antenna and satellite dish installed by Dr. Sat and we are now receiving over 30 local channels from Canada & USA along with about 200 international channels from the satellite.

The installer arrived on time and was meticulous in his work. He even took the time to explain how to scan for new channels which become available from time to time. Also it is reassuring that there is a 1 year warranty on the system and that they have a retail store should we have any questions.

Overall, we are very satisfied with our new antenna and satellite system from Dr. Sat which will pay itself off in less than 8 months now that we have cancelled cable TV.