We selected Air Force Duct Cleaning based on their stellar reviews and statement of upfront pricing for a quality job.
I will speak first to the quality of the job - The workers showed up on time, worked quickly and were polite and courteous and worked quickly and the ductwork is clean satisfactorily.
Communication is all done via email and is professional and reminders are sent which is a good plus.
They call about 30-45 minutes before arrival - another good trait
The negative - I realized after booking with them that they are a bit more expensive than other companies --- no big deal I told myself, the pricing is full and upfront and they are well reviewed -- and went ahead with the service instead of cancelling.
My wife took care of letting them in and paying , and upon payment was presented with a machine which had only had tip options for 15% and higher options.... the lowest option was 60 dollars ---
I don't mind tipping for good service, but it should be optional and definitely not starting at 60 dollars and going up from there.
In closing - this company does good work and the employees are good people that do a good job - but the pricing is not transparent .
- Approximate cost of services:
- $450.00
- Company Response
Hi Philip, Thank you so much for your feedback.
Much appreciated.
We are looking into tip option settings as the machine is still set to factory settings. Sorry for the inconvenience it may have caused.
Kind regards,
Adel Majd