This was the worst moving experience I have ever had. They claim that they will make your move easy and stress-free. Not only did they not make our move easy, but they made it more difficult and stressful due to their negligence and poor attitude.
They did thousands of dollars in damage to our belongings, and especially to all my antique furniture. Some of the pieces have been damaged beyond repair. The damage was caused not from any accident, but because they placed heavy boxes on the legs and supporting bars of the furniture. They should know better than this. To add insult to injury, they then tried to glue the pieces back together with white glue. While our belongings were in storage with them, they did not even contact us to let us know that there was damage, but instead chose to say nothing. They obviously knew about the damage since they tried to glue it back together...
In addition to the damage to our furniture, there were kick holes in boxes of dishes and glasses. Someone apparently had a bad day and took it our on our belongings. They only broken items in boxes were in the locations of the kick holes. Some of the dishes that were broken were family heirlooms and irreplaceable. I'm heartbroken.
They said they would pay a small fraction of the cost to repair the damage they did, and yet 8 months later we have seen no compensation at all. We paid over $3,300 in insurance to this company, and the last time we spoke with them, they said that they "self-insure" and do not purchase insurance. BEWARE!!! They will pocket your insurance money and not give you anything towards the cost to repair the damage they do to your belongings.
Vince also told us that they EXPECT to damage or lose people's belongings during a move. In fact, a box was left with us that contained someone else's legal documents. We have tried to no avail to get the company to pick it up and return these private documents to their rightful owner. This is a major breach of Canadian privacy laws.
ONLY USE THIS COMPANY IF YOU CAN AFFORD TO LOSE YOUR MONEY AND ALL YOUR BELONGINGS.
- Approximate cost of services:
- $20,000.00