J and J Moving Company

Moving & Storage
Toronto ON M2M 2M2
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Moving & Storage
J and J Moving Company
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97%

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Reviews for J and J Moving Company

Average customer rating:
9.8 10 (179 reviews)

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Oliver
Oliver
0 reviews Toronto, ON
10/10

Great service

J&J Moving turned up with a 3 men crew as ordered and did a great job of carefully wrapping all furniture items as well as dissembling larger items such as bed frames. Successful move. Thank you.

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Company Response

our pleasure Oliver,thanks for the review and call anytime

Private User
Private User
Private User reviews Toronto, ON
10/10

Fast Efficient Movers

John and his team are very efficient and courteous. The movers arrived early and worked quickly so they finished well before the time.
They also took our old furniture for disposal which is super convenient!
Thanks again!

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Douglas in Cambridge
Douglas in Cambridge
1 review Newmarket, ON
10/10

A long move made easy

We had a long-distance move from Newmarket to Kincardine. We moved a 3 bedroom house + garage. The team, Scott, Q, and Courtney was courteous and professional and efficient the whole time. The move was completed on the same day due to a very efficient tight pack of the truck we were able to complete the move in a single trip.
It was a pleasure dealing with John, as he made a backup plan for any potential extraneous items that might not have fit in the initial trip.

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Company Response

dealing with you is fantastic, enjoy your new home and thanks for the review

Private User
Private User
Private User reviews Ottawa, ON
10/10

Long distance move

Scotty and Q helped move me back to Ottawa, from Toronto, and did a fantastic job. Very nice, personable guys. Super efficient, and they handled all my items with care.

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Company Response

thanks call anytime

lynne in Markham
lynne in Markham
1 review Brampton, ON
0/10

Terrible Experience

I chose this company based on the many positive reviews. Don’t let the reviews fool you. I was quoted $125/hour from point A to point B, which was another reason for choosing this company. I was also told the workers would begin at 7 a.m., would work quickly, and would adhere to COVID-19 protocols. All of this information originally given by John was untrue.
The workers arrived at 7 a.m. but did not get out of the truck and walk to my door until 7:30. A third worker arrived at 8:15 am. I was never informed of or agreed to a 3rd worker. Absolutely nothing went on the truck until 8:40 am. even though everything was packed and labeled. Everything was ready for the truck except for a bed that needed to be taken apart and a mirror removed from a dresser. At 8:45 am I was informed that one of the workers had sprained an ankle and was therefore unable to carry items to the truck. He spent 3 and a half hours wrapping copious amounts of plastic wrap and tape around the one bedroom furniture. With my help and my brother’s help the truck was finally loaded at 1:00 pm. 6 hours to load. And most of that time was spent arguing where items should be placed on the truck as there were “no straps to tie anything down.” Once loaded, the workers informed me that they had to go to Popeyes for lunch and that they could not take the highway to Barrie due to a weigh station, where the truck and my belongings would be confiscated.
When they FINALLY arrived at location B they placed 12 very heavy bins labelled “garage” on the second floor, did not give me the hardware to reattach the mirror to the dresser and broke the leg off the bed frame. I was then informed that I was never quoted $125 hour but $150 when 3 workers were used and it was not point A to point B but dock to dock. Total-one thousand five hundred cash. If I wanted a receipt I would have to pay taxes. (Which I believe is illegal).
Once calmed down, I informed John first thing the following morning of what had transpired. He later text me to let me know that he and Scott would personally come to my new location and move the heavy bins and fix the bed. I called many times for the following 2 weeks and each time received the answering machine. I finally received a follow up text informing me that the hardware was left and the leg was loose and just needed a bit of glue.
I did not ask for money to be returned even though,
1. I started paying at 7 and they did not begin at 7 (one started after 8)
2. I payed for 3 workers but did not agree to or was informed of
3. I payed for 3 workers when one could not move anything due to a sprained ankle.
4. I payed for them to go sit at Popeyes and have a nice leisurely lunch
5. I payed for them to take the backroads from Brampton to Barrie as they could not go on the highway.
6. I payed for bottles of water for them to drink as they came unprepared.
7. I had to hire someone to come and move the heavy bins back down to the garage.
8. I payed from dock to dock even though this was not the original quote.
9. I payed for a worker to spend 3 and a half hours wrapping bedroom furniture.
10. I had to have my brother and myself carry things to and from the truck.
All I asked for, was the bed to be fixed.
This bedroom furniture is new and very heavy. It’s not the kind of bed you can just push to move it. It takes one strong person to lift a corner up even a few centimetres. Nothing can be “just loose” because of it’s weight. When my brother lifted the corner and I took out the leg, it had a large broken dowel In the middle and 4 screws broken off. Not the kind of thing that just needs a “little glue”.
As an aside, the workers did not wear masks or wash / disinfect their hands. On the trip to Barrie my brother went and bought masks and handed each worker a mask upon their arrival.
My lesson learned: Get EVERYTHING in writing before hiring a moving company.
Your takeaway: Don’t hire a company based on by-the-hour.
I spoke with at least 30 companies before making my choice. Each one offered something different. Many gave me quotes for the entire move ($600-$700). At the time I thought this was a ridiculous amount. If only I had known that companies who quote by the hour, WASTE TIME!!

4 of 4 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

Hired J&J moving company to move within Toronto. The gentlemen were amazingly quick and very polite. They got everything done in a little over two hours due to their efficiency and organization. I will definitely hire J&J moving company should I move again.

0 of 1 people found this review helpful.
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Paul in Toronto
Paul in Toronto
1 review Whitchurch Stouffville, ON
10/10

Fall Cleaning and Junk Removal

Another successful move thanks to John and his crew!
I dealt with this company a few months earlier (based on great HomeStars reviews) and had a great experience. So I had to use them again.

Contacted John at J&J requesting a move of an old piano and other items from years of hoarding of junk and stuff in the basement. Called the same day and they came to the rescue. The J&J team was professional and very nice.

Fall Cleaning done!

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Andrea
Andrea
0 reviews Vancouver, BC
10/10

Great Experience

I had high expectations after reading so many great reviews.
It was a long distance move from Toronto to Vancouver and I was nervous about moving my belongings across the country for the first time. John gave me a great price and was very responsive in his communication with me and took the time to answer all of my questions and worries. The day of my move-out went well, the team was friendly and professional and ensured my belongings were safe and protected.

The movers moved my belongings successfully into my condo and my belongings all arrived in Vancouver undamaged.

Review has 3 previous versions
2 of 2 people found this review helpful.
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Kristen from Hamilton
Kristen from Hamilton
1 review Hamilton, ON
9/10

Very pleased!

Never using movers before, I was worried with all the horror stories you hear. The movers were so kind, efficient, didn't damage anything! And the price was extremely reasonable. Thank you!

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Company Response

thanks for the nice review,call anytime

Private User
Private User
Private User reviews Mississauga, ON
10/10

Exceptional service under very trying moving conditions

J&J Moving provided their services to move my belongings from a one bedroom plus den condo downtown Toronto to Waterloo.
The condo building is 80 stories and everything had to be moved from the condo down a long hallway to an elevator, down another long hallway to a freight elevator and then down an even longer hallway to the loading docks. The condo corporation allowed us 2 hours to make this move. As fast as Scotty and his team worked, this was not possible.
Once our moving time slot was over, they negotiated graciously with others using the elevators in order to get fit us in and get the move done.
Once on the road to Waterloo the remainder of the move was perfect. No damage and the rates were as quoted.
This is not the first time we have used J&J Moving and I am happy we used them again. I wouldn’t hesitate using their services again or recommending their services.

0 of 1 people found this review helpful.
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More about J and J Moving Company

What happens when affordable moving, efficient movers, and a satisfied customer are combined? You're left with J And J Moving Services. At J And J Moving, where the customer is king, we take care of the hard work to eliminate the stress of your move. Sit back, relax, and let us take care of you. Fast and efficient, reliable and professional, J And J Moving can take care of any job, any time. From long distance full service moves all the way through to local junk removal, J And J Moving can't be beat. Call now (647-293-1400) for a free quote or use our online quoting service.

-Residential movers
-Apartment mover specialists
-Long distance moves
-Local moves -Storage
-Same day service
-Free box delivery with confirmation
-Piano moves

We move anything, anytime, anywhere. AAA Residential & Commercial, Licensed & Insured, Free Estimates. Call us today to book your free estimate.

CATEGORIES
Moving & Storage
SERVICES
-Residential movers -Apartment mover specialists -Long distance moves -Local moves -Storage -Same day service -Free box delivery with confirmation -Piano moves
WEBSITE
http://jandjmovingcompany.ca/
PAYMENT METHOD
Cheque and Cash
LICENSES
CVOR
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
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