The steel cables on our 30 yr. old heavy wooden automatic garage door broke on a weekend and I had to make a decision about who to call from all the listings on the internet. Scrolled through lots and after perusing many websites decided to call Fix it Right. Got through immediately and an appointment was scheduled for the next day. Jacob came over to assess and we agreed that replacing instead of fixing the door made the most sense. Lots of choice and options for the door and we felt the price to remove, dispose, and install was very reasonable. The job ended up being much more complex than anticipated as the new door was a bit thicker than our old one and they had to make quite a few adjustments in order for it to open and close without jamming on the ceiling.
The crew ended working for 5 hours in terrible weather in the dark. When we discovered that our keypad entry had been removed in order to install the protective frame and do caulking, Jacob came back the next day and reassured us that it wasn't a big deal, no rewiring necessary as the unit was actually wifi, which after 30 yrs. we had totally forgotten. It just had to be screwed back in, which he did. Under the circumstances, not surprising that one small item got missed in the dark, snowy night. Super impressed with the phone support and prompt service. Whenever we phoned, if we got an answering service, our call was returned almost immediately. Highly recommend this company.
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