Private User

I recently called Fix it Right after dealing with ongoing issues with our garage door opener, which even after replacing with a new unit, was jamming on a regular basis. I called on a Sunday afternoon and by Monday mid-day, they sent a technician, Joseph, to diagnose the issue. Joseph called in advance so I knew when he'd arrive within the two-hour window provided and upon arrival quickly assessed the problem. In the end, I ultimately needed a new garage door to prevent the issue from occuring again. Joseph was not pushy and took the time to go over the options and pricing with me, and to describe the key differences I'd notice with a new door that would address the original problem I called for. Within 48 hours from there, the new door was installed, which took just a few hours total. Overall, I am impressed with the customer service, including the prompt responses, diagnosis of the issue and installation, not to mention the quality of the new door itself. Highly recommend!

The previous owners of our home removed part of a curved railing in the upper floor and we had a difficult time finding the right team to replace it. We ultimately decided to redo the entire railing to update it while also removing the carpet on our upper stairs in favour of hardwood to match the rest of the house. We were so thankful to find Milton who came highly recommended from a friend in the home renovation space. Milton was patient and kind with all of our questions and was flexible to work around our schedule, planning for install while we were away to ensure we didn't have to live without railings with our young kids in the house. We are so happy with the end result. The new railing and stairs were installed over the course of 5 days and we came home to an updated space that was exactly what we asked for. The work was incredibly professional and we have received many compliments already from family and friends. We would definitely recommend Milton and his team