Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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97%

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Reviews by rating (past 12 months)
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Reviews for Stannah

Average customer rating:
9.9 10 (78 reviews)

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Christina in Toronto
Christina in Toronto
2 reviews Toronto, ON
5/10

Service

My stairlift broke down on Christmas day, it is blocking my only way to access the rear part of the home. I have abt 2 ft to squeeze by to access the stairs and rear part of the house. NO service available or tech call to help. This morning I called again and was told not to expect any service until the new year and the lady was unable to schedule a call and I was told not to expect one either. This is unacceptable, these lifts are sold to people with mobility issues but if your lift breaks down you are left without a service appointment or repair. Unacceptable. The unit is still under warranty.

1 of 1 people found this review helpful.
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Company Response

Good day Christina. I am sorry that your stairlift was restricting your access to the rear part of your home. I understand that this may have been an inconvenience having to squeeze by as you mentioned.
Our office is closed on statutory holidays, which includes Christmas Day and Boxing Day. This allows our staff to enjoy some time with their families, especially in these unprecedented times. We sincerely value all of our customers but do reserve the right to celebrate holidays.
Your service request has been sent to our technical team who will arrange a service appointment.

Jeannette
Jeannette
0 reviews Mississauga, ON
10/10

600 sienna Straight Stairlift

The installers Ben/Daniel were so very courteous and worked so efficiently. There was no mess, everthing was cleaned up. They were such a pleasure to have in my home.
The advisor Christy was also wonderful to work with.. She was very informative and answered all questions. I would definitely recommend her and the company.

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Company Response

Thank you for taking the time to share your experience with our Stannah team. We are glad to hear that you are very pleased with your new stairlift.

NORMAR
NORMAR
1 review Toronto, ON
10/10

260 Sienna Stairlift

We are well pleased with the installation of the Stairlift.
The installers - Ben and Felipe were very professional and courteous, didtheir work with a minimum of disruption and cleaned up carefully when finished. Also, we found Christy, your sales agent to be very helpful and thorough in explaining the features of the Stairlift.
The unit works very well and we can appreciate that it will enable us to stay in our home for as long as possible.
Norman and Margaret Bell.

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Company Response

Thank you Mr. and Mrs. Bell. We appreciate you taking the time to share your experience with our team and our stairlifts. We wish you many years of safe travel up and down your stairs.

woodburns7 in PETERBOROUGH
woodburns7 in PETERBOROUGH
0 reviews Whitby, ON
10/10

Stair climber installed

We installed a stair climber so we could remain in our home as we age.
Tax incentive this year can be applied.

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Company Response

Being able to stay in the home you love is a great reason to purchase a stairlift. We're happy that you selected Stannah and thank you for sharing your review.

Private User
Private User
0 reviews , ON
10/10

Stair chair

Health reasons required a straight line lift from the lower level to the front door landing . The sales representative arrived promptly, measured the location and gave me a firm price on the spot. After comparing 3 competitive quotes we determined Stannah provided the best product at the most competitive price. The order was placed and the lift was installed less than a week later. It works flawlessly and is just what I need.

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Company Response

We love when our customers compare Stannah and trust us with their business. Thank you for taking the time to share your experience and enjoy flawless operation of your stairlift for many years.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stair lift installation

Great workmanship. The gentleman that did the work was very professional and very thorough in the explanation on how to use the chair. Very satisfied with the installation

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Company Response

On behalf of the team at Stannah Canada, we thank you for trusting us with your business. Enjoy your new stairlift!

p491
p491
0 reviews Kitchener, ON
10/10

Replacement of batteries in chairlift

Left a my name and number on their site. Was called the next day so I could explain the problem was having with the chairlift. They sent out a technician the next day. Great service of inspecting the chairlift and what was needed. He tested the chairlift to make sure there were no other issues with it functioning correctly. Very polite and knowledgeable when asked questions about their product and company. Would highly recommend them.

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Company Response

Thank you for taking the time to comment on your experience with our team at Stannah. We're thrilled to hear that your stairlift was serviced quickly and correctly so you can trust it for many more years.

Roshan - Woodbridge
Roshan - Woodbridge
0 reviews Vaughan, ON
10/10

Chair Lift Rental

Wow! Professional and prompt service delivered with great warmth and compassion!! Christy was extremely helpful and knowledgeable. It was a pleasure to deal with her. Installation was quick and seamless. Ben's service and demeanor was excellent. Covid 19 safety protocol was adhered to at all times. THANK YOU!

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Company Response

Thank you for taking the time to share your experience with our team at Stannah Roshan. We are pleased to have earned your trust and we wish you many years of safe travel on your stairs.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Stairlift

We utilized Stannah for my parents home to ensure their mobility was not limited. Matthew at Stannah maintained regular conversation with me and provided me with updated all throughout the process. Ben and David installed the stair lift to perfection as promised however they went above and beyond in ensuring that the place was ready to go after the installation including disposing of the material as needed and cleaning.

Thank you Matthew, Ben and David for a job well done!

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Company Response

We're thankful that you chose our team at Stannah for your parents stairlift and you are pleased with the experience. Wishing you all the best and thank you for trusting Stannah with your business.

HappyinHamilton
HappyinHamilton
0 reviews Hamilton, ON
10/10

Stannah Stair Lift

Stannah was recommended to us by family friends in Ottawa. We had the first one installed for my father in our Ottawa home which has a beautiful spiral staircase. The stair lift was custom designed and fit the shape of the staircase with precise elegance. The installation was hassle free. The service providers and technical personnel were highly trained, considerate and helpful. A few years later we moved into a new home in Hamilton. The Stannah team in Ottawa and Toronto helped us coordinate a new installation in Hamilton. The excellent service continued. Over 5 years of continuous use we have had no trouble with the stair lift.

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Company Response

It's great to hear from you and we love the term "custom elegance". We trust that you will have many more years of safe travel on your stairs. Thank you for giving us the opportunity to earn your trust.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
WEBSITE
https://www.stannah.ca/
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.