Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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Reviews for Stannah

Average customer rating:
10 10 (55 reviews)

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barb.mcburney
barb.mcburney
5 reviews Georgina, ON
10/10

Great Experience

Moving my in laws into our 2 level hone from their bungalow required major renovations, it also required the installation of a stair lift.

After researching several vendors, we settled on Stannah, mainly due to their product reputation, but also due to our Advisor Christy Aikin!

Christy was extremely knowledgeable, professional, personable and empathetic and recommended the right equipment for our specific needs!

We have a curved staircase, which made our install a custom one right off the bat. My father in law has dementia, so the standard product with manual seat lever would not be suitable for him as he would consistently forget to use the lever to exit the chair and that could have resulted in bad things happening!!

Christy worked with us to educate us on our options both for the chair as well as where and how we installed the rails etc.

The entire experience was painless and efficient from our first meeting with Christy pre Covid, to our actual installation months later due to Covid!!
Our installation team were excellent. They showed up early, were knowledgeable and professional throughout the entire install which took only a couple of hours.

We are very happy with our decision to select Stannah and were fortunate to have Christy as our Advisor!! We would highly recommend Stannah to anyone who requires this type of equipment. Would also highly recommend asking for Christy as your Advisor!!

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Company Response

A wonderful testament, thank you! We take safety very seriously and that extends beyond our product and into serving our customers amidst covid-19. Thank you for trusting Stannah with your business.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Stannah Curved Stairlift — Amazing!!!

I was researching different stairlift companies for my father and I was really impressed with Stannah’s website and reviews. Matthew was the sales consultant and right from our first phone conversation I knew this was the company I wanted to deal with. He listened to my questions and concerns and emailed me detailed information regarding the company and the Sienna model chosen for my father. He came to my father’s home to take measurements, wore a mask the whole time and was just as kind and professional as over the phone. There were constant updates regarding the process which made me feel reassured. They care about their clients and there are no pressure tactics involved. David and Ben came to install and did an amazing job. They worked efficiently and patiently dealt with my dad as he used the stairlift for the first time. This stairlift has changed the quality of life for my dad and we are truly greatful.

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Company Response

It is stories like yours that continue to motivate the Stannah team to provide the safest most reliable stairlift in the industry. "Changing the quality of life" for your father makes us very proud and we thank you for trusting us with your business.

Private User
Private User
0 reviews Toronto, ON
10/10

Stannah Curved Stairlift Installation

When you purchase a home modification device like this, the process can be daunting. Searching online and arranging home visits for measurements and options is time consuming. Made even more complicated due to COVID 19. Looking at reviews can be useful in your final decision.
Once you have chosen the company and if it is a custom install as mine was, the wait time is around 4 weeks.
I was called the week before installation and given a few dates to choose.
The first of three trucks arrived about 15 min ahead of time.
I had a great install team of David, Ben and Joe (names in order of arrival).
The first on scene brought in the parts and laid them out in the correct location on my triple curved stairs.
The team was able to install within three and a half hours.
I use the word team because they all problem solved any issues that came up, a very collaborative work environment. The parts are heavy and well built, it is definitely a 3 person job.
It is a significant purchase and I did my research and picked the best not the lowest of my quotations. The Stannah process from initial home visit to installation was outstanding. The install process was just icing on the cake.
Most importantly my mother loves her new chair and has been up and down over a dozen times in less than 24 hours.
I would highly recommend Stannah Canada Inc to anyone in the market for this type of device. Thanks to Christy who was kind enough to email me after installation to get my feedback.

Thanks again to the install team and rep.

Leslie LP

They were all masked throughout the install process and were able to answer the many questions I had during the install.

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Company Response

Leslie, thank you for taking the time to share your experience with our team at Stannah. We are pleased to hear that your mother loves her new stairlift and that we exceeded your expectations.

irishii68 in Mississauga
irishii68 in Mississauga
2 reviews Mississauga, ON
10/10

New Stair lift

From the beginning this company was great! No pressure sales, no relentless follow up ( unlike the competition)....a pleasure to work with. Matthew (the sales person) was awesome from the beginning. The installation crew were fantastic! Real pleasure to work with.

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Company Response

Thank you for giving our team your trust and for sharing your experience. Enjoy the new Stannah stairlift!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Stairlift

The stair lift works excellent it will be a big help for my elderly mother thank you again

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Company Response

You are very welcome. We're pleased to hear that your mother's new Stannah is serving her well.

Private User
Private User
0 reviews Milton, ON
10/10

Stair lift

Did research and found Stannah with very high ratings. Big attraction was NO HIGH PRESSURE SALES AND GREAT SERVICE REVIEWS. Made a call and 2 days later Mathew came and provided a quote. We accepted and 5 days later Joe installed it in under 3 hrs. GO WITH THESE GUYS. YOU WON'T BE SORRY.

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Company Response

Thank you Ernie for your positive feedback and honest description of your customer experience. We are honoured to have earned your trust.

Mike from Toronto
Mike from Toronto
1 review Toronto, ON
10/10

Stair lift

The product was as described, the price was as described (no"extras") the installation was when they said it would be and it was done promptly and done with great care. What more could you ask for?

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Company Response

Thank you for taking the time to share your experience with Stannah Mike. We're glad that we provided you with a Stannah stairlift that met all of your expectations. Enjoy.

Private User
Private User
Private User reviews Hamilton, ON
10/10

Stannah Stair Lift

We had 2 stair lifts installed in our 2 story home, a curved one between the main floor and upstairs, and a straight one between the main floor and basement. Matt came to do the assessment and quote. He fully explained the product and answered all of our questions. We ordered the stair lifts and the measurements were taken. All the timing for delivery and installation was explained and all done within what was committed to. The installers came and did the work in the time explained. All were very courteous and friendly. Everyone who came to the house wore masks due to the covid situation and cleaned up the work areas before leaving, removing all the packaging. The stair lifts work great and appear to be very high quality. We are very pleased with them, and our experience when dealing with Stannah, so would highly recommend them to anyone who is seeking a stair lift.

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Company Response

Your safety is our priority! That includes our Stannah stairlift as well as the Covid-19 protocols we have in place for a safe home assessment and installation. Thank you for the review and enjoy your new Stannah.

Private User
Private User
0 reviews Richmond Hill, ON
10/10

Only one regret...

Six years ago my dad fell and broke his hip. After his surgery he hasn’t been able to walk without assistance and climbing up the stairs to get to his bedroom has been extremely difficult.
He refused to get a stairlift as he saw it as a symbol of defeat and he didn’t want to spend all that money on one....lol. However, we got to the point where we were literally lifting him up the stairs and it was impossible to do it anymore. So, there was no choice...we needed a stairlift.
I did a ton of research before I decided on a Stannah. I “test drove” a few different brands, read reviews, etc. and concluded that Stannah was the stairlift I wanted.
Matthew took his time to explain every detail of the lift and answered all my questions. When installation day arrived, David and Ben arrived on time. They were professional and very polite. They cleaned up and didn’t leave any mess behind. I was impressed.
When my dad got on and made his way downstairs after one month of being stuck upstairs, he was very happy. He loves his stairlift! We’ve had it for a couple of days now and he’s been up and down at least three times a day now!
I’m extremely happy that I chose Stannah and I highly recommend Stannah to anyone that is looking to get a stairlift.
The only regret I have is that we didn’t get it sooner.

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Company Response

Thank you for sharing your personal story, one with a happy ending for your father! We are thrilled to hear that your dad has regained his independence with his new Stannah stairlift. All the best from our entire team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stannah custom built electric curved chairlift

Stannah is an excellent company.
Their chairlift is truly excellent, fitting my circular staircase perfectly.
It works without a hitch.
Their secretary Lori at the showroom is very courteous and helpful, answering all my questions in a most competent fashion.
Their sales specialist Matthew, who came to my house making the detailed measurements, is most professional and gave me very good advice.
The three technicians who came to my house to install the lift did a wonderful job. I feel compelled to give this company a perfect score!

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Company Response

Outstanding! We appreciate you taking the time to provide feedback. Enjoy your Stannah!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
WEBSITE
https://www.stannah.ca/
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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