Bolt away from Second Closet / Bolt
I started using Bolt / Second Closet 7 months ago and requested my items for return a month ago. The day before the return I received an email that "they have misplaced" my one-of-a-kind, vintage dining room table. Weeks later and they have yet to provide any communication on what to expect next.
They have demonstrated no urgency in trying to locate my item with no explanation of what comes next if they fail to locate it and they have consistently failed to follow up as promised.
Worse, they will NOT start a claims process until 1 month after losing your item and they are completely opaque about the process. How can a business operate like this?
If you are a residential or enterprise customer considering Bolt to manage key aspects of your business–*I would strongly urge you to look elsewhere*. Their poor customer service and lack of organisation in their warehouse is likely the tip of the iceberg, it sounds like they have been focused on raising money from venture capitalists instead of working on their business and delivering value to paying customers.
- Approximate cost of services:
- $800.00