Damaged Items and No Reply from Company
We used Second Closet for the first time to move our home furnishings into a pod that was sitting in our driveway, while our home was being renovated.
The move itself was OK. The men showed up at the agreed upon time, were friendly and worked effectively together.
Unfortunately, when the day came to open our pod to bring everything back into our home, we noticed that two items had been damaged due to the way they had been packaged and stored by Second Closet.
A marble coffee table was wrapped as one unit, despite the movers knowing that the marble top was to be wrapped and stored separately and our daughter's dresser had also been damaged as they placed the dresser on it's side and then packed heavy items on top of it, resulting in a broken leg.
****When I contacted Second Closet to address the issue they denied having anything to do with it, despite the fact that no one else had touched the items and the pod had stayed in the same spot the entire time. The essence of their reply was, not our fault, oh well.******
When I asked to escalate the issue, they stopped replying to my emails. When I asked an associate company to contact them on our behalf, as they had done business with them in the past, they didn't reply to them either.
My experience with Second Closet has been that they do not accept responsibility for their work and when things go wrong, they simply forget and avoid you all together.
*****I will not use Second Closet again. I was left with over $1000 in damage, a company that will not reply to my emails and has no concern for the damage they caused.*****
- Approximate cost of services:
- $2,000.00