The Brothers Flooring

Floor Laying & Refinishing
Mississauga ON L5L 1V6
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HomeStars  >  Floor Laying & Refinishing in Mississauga  >  The Brothers Flooring   >  Hardwood floor and stairs refinishing
Private User
Private User
Private User reviews Mississauga, ON

Hardwood floor and stairs refinishing

Alex and his crew did a great job refinishing my dining room floor, and here are some of the pros I would recommend them

- competitive price
- did a fantastic job sealing the room off to prevent dust everywhere
- left everything clean
- completed job on time as promised
- courteous and prompt response always from everyone in the company

The only reason I'm not giving 10 stars is they failed to explain that using a water-based varnish will result in an entirely different look than what I had (which was oil-based). Fortunately we like the new look but would have preferred to know this in advance.

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Company Response

Hi There,

Thank you for taking the time to provide feedback about our services.

We are so sorry to hear that you did not expect the results that were achieved during your floor restoration process. By way of explanation, your existing flooring had a yellowish look because of a combination of age and the oil based stain that was previously used. With the sanding process, the floors are sanded down to the bare wood which is equivalent to the look of new flooring/wood. Had we known that you wanted to keep the aged look, we would have added a tint to the stain.

Nonetheless, we are pleased to hear that you are happy with our services over all, and are here to further support you should you have any other questions or concerns. Thank you for allowing us to be a part of your project! Enjoy your new floors!

The Brothers Flooring