Fence Masters was brought in to do four landscaping jobs; three were new installations and one was to lift, regrade and relay an existing patio. It's the patio relay job that went bad. The drainage is towards the house, not away and the clearance above the patio stones and the bottom of the garage passageway door and shed door are insufficient. Fence Masters was slow to respond to the issues and when they did, they were not able to resolve the problems they created. We have reached out on numerous occasions to have them return to correct the work and unfortunately, they have chosen to ignore us.
They claim that: "Fence Masters Ottawa is your number one choice for quality products, installation and after sales service. Our dedication to customer satisfaction is the key to our success and growth." That's not what we experienced.