I have a finished basement that was one large room and wanted to add a bathroom and storage closet. After interviewing a few contractors I decided on Mike and True North Maintenance, mostly because of the easiness in communicating with them and Mike's professionalism.
Before work started Mike and I discussed what I wanted and his suggestions. He also provided a detailed work quote breakdown showing how much everything cost (minus a few things like tile, which were explicitly listed) and provided a time estimate of a month. Everything seemed good so we went ahead.
Other than the total time taken, everything went great. Mike's team (specially Hubi) were very professional, always taking care to not make a mess, and checking with us before doing particularly noisy things (which was much appreciated, since we have an infant who would often be napping during the day). They consulted with us whenever they hit an unexpected snag or needed clarification on what we wanted, which was great. And they had very good attention to detail, resulting in a very well-put together finished bathroom and closet. I was very happy with the final result.
The only hitch was it that ended up taking over two months to get finished. It wasn't a huge problem for us since we didn't have a deadline and I preferred to have the job well done rather than rushed, but I felt that it could have been done faster with better scheduling on their part. There were quite a few days where I wasn't sure if anybody was going to be coming in to work on the basement that day and towards the end I felt like I was having to nag them to get the job done which was a little annoying. Some of the delay was due to external factors (Lowes screwing up an order etc.) but some was probably avoidable. Again, to be fair, I didn't give them any sort of firm deadline, and they also ended up giving us a bit of a discount at the end due to the extra delay.
Overall I'm really happy with the final result, and I would recommend them to anybody looking for a quality job done professionally. Just be sure to be explicit about any time constraints you have :)
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