Faucet Mart

Do NOT buy from this company. I have emailed , phoned 4 times & never got a response. Terrible customer service. You cant reach them no matter how you try. I dont know how they are still in business

I have had a terrible experience dealing with Faucetmart. I ordered a bathroom faucet at the beginning of February after not hearing from them with a shipping notice for about six weeks. I contacted them and got no response. I contacted them again and got an email saying that the faucet should be with me in about two weeks. That did not happen. I tried contacting them again no response. I tried contacting them by their chart, no response. I called their customer service line and could not leave a voicemail as the voicemail box was full. I ended up calling someone in shipping, and they looked up the order and said I would be receiving a shipping notice the following week. That was two weeks ago, still no shipping notice. I sent another email to them, no response.
I will have to go to Visa to try and reverse these charges. So frustrating.

Originally ordered shower control spa kit with slide bar and body sprays for a client in January. Was told it would be delivered in 2 weeks, well that passed and I contacted them to find out what was going on. They said they had one in one of there warehouses and would get back to me. They did and let me know they couldn't find it. I was given the option to change to a different product or I could wait and would receive the middle to end of April. It was ordered for a customer and they wanted it so I waited. I sent an email last week to find out the statues. Since then I have sent 3 emails and called and left 1 voicemail without a single reply. It's been a week you think I would hear something. Guess I will have to talk to mastercard and get them to reverse the charges. Disapointed I have waited 3 months and now going to have to find something else. Horrible

I stumbled across this company online and found their prices very competitive. My local company was unwilling to match their prices. But beyond the savings, the customer service was outstanding. They originally told me two of the items were out of stock, but somehow had them ALL delivered in four working days all the way to Vancouver. My emails were answered after hours and phone calls were returned immediately. Jushua was so helpful and professional on the phone I am now completely committed to recommending this company to everyone who is looking for bathroom articles. So reassuring to know there is good old personal service even when ordering on-line. Thank you FaucetMart!