General Flooring Canada

Floor Retailers
Toronto ON M3J 2C4
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General Flooring Canada
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87%

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Reviews for General Flooring Canada

Average customer rating:
9.3 10 (29 reviews)

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vivian716yi
vivian716yi
0 reviews Toronto, ON
10/10

Engineered hardwood and tile installation

We bought a house this year and we wanted a huge transformation at the house. I wanted an open space as much as possible and the team of General Flooring made it happen. Allen and his team are very professional, and despite all the obstacles they did an amazing job. Thank you Allen for making this dream come true. An outstanding kitchen and a beautiful floor Every single thing they did is wonderful and everybody who enters in our house are delighted. Thank you

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jonathan_mcintosh2 in
jonathan_mcintosh2 in
0 reviews Markham, ON
10/10

Fantastic Flooring Experience

Allen and the crew at General Flooring Canada were fantastic and went above and beyond our expectations.

At the beginning of our project, Allen and the in-store team were patient and great at answering our questions and guiding us on what products were appropriate for our needs. During the quoting stage, GFC was very transparent and provided a detailed quote to allow us to make an informed decision (not all competitors were as willing). They were also very willing to work with us on fair pricing.

GFC was also great at being flexible. When our materials were delayed through no fault of theirs (we had sourced the product), they were able to re-work their schedule and fit us in with minimal impact to us.

The crew that did the installation was also fantastic. They were professional, incredibly hard working and did a flawless job. The quality is second to none. Perhaps the most important factor was also when a few hiccups occurred during the project, as they inevitably will, the crew quickly identified and resolved the issues with abosulely no input required from us. Their dedicationt to completely satisfying the customer was very apparent and appreciated.

We are thrilled at the way the project turned out and it was a great experience working with General Flooring Canada. Thanks Allen and Team!! We will definitely recommend you to our friends and family.

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obocher
obocher
0 reviews Toronto, ON
0/10

BUYER BEWARE

I'll spend more time on a more thorough review later, but for now. Buyer beware, this company has awful customer service. They stand heavily behind the quality of their product but unfortunately can't do the same for their service. The installation is what ruined our tiles in less than 1 year and after. After being mislead and strung along for months, they finally came to fix the problems. I had to buy another pack of tiles and was told that I'd bought the last pack on existence so if something happens to my floors in the future, too bad.

As soon as the installer left, the problems came back.

After harassing them for 2 weeks and indicating that I would give them a bad review, they very quickly sent their GM to my house so he could spend time finding every excuse for why it's not their fault this is happening and they shouldn't spend their resources to ensure it doesn't happen again.

DON'T BUY FLOORS HERE! YOU WILL REGRET IT!

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allen
allen
0 reviews Toronto, ON
10/10

Flooring renovation

We are glad we chose General Flooring for the job, great customer service from the beginning to completion. Excellent work, we definitely will recommend this company to my friends.
Thank you, guys

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ekant.ism
ekant.ism
0 reviews Toronto, ON
10/10

Flooring installation

Really fantastic flooring installation and at a great price. Really impressed by the support throughout the process right from the evaluation meeting to the finish. Highly recommend to take their service

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Alan in Toronto
Alan in Toronto
3 reviews Toronto, ON
1/10

Hardwood and Installation

The price of the hardwood was very reasonable but the installation was terrible and the company's response to my concerns was even worse. The installers were not professional and left dents throughout all the hardwood they installed (see pictures). I suspect the machine they used to cut the hardwood left these marks. They finished the job in the evening and it was dark and I didn't notice the marks. Painters arrived the next morning and put tarps all over the floors. I didn't notice all the marks until the painters left. I advised the company and they said I approved the job when the installers left and they would not do anything.

1 of 1 people found this review helpful.
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Company Response

Dear Customer, your review has been received, even though the team worked for you had many good comments from before, we have decided to suspend them for further investigation into this case.

Rouzbeh in Toronto
Rouzbeh in Toronto
6 reviews Toronto, ON
10/10

Great work and great support service

General flooring company provided me a great work. It was a quite big project including removal of existing old tile and wood floors, installing engineered hardwood + tile for about 2000 sqft, and sanding and refinishing stairs.
They had a large group that worked quite fast and were able to finish everything on-time in about 14 days. They usually work from 9am to 7pm and sometimes more including Saturdays. The most important part was that they were able to finish on time. The reason is that I had everything based on the initial time estimate including another group for renovation, moving company, my condo elevator, ect. and any delay could mess all arrangements.
The quality of their job is great and the price is also very good. More importantly they stand by their service and if there is any concern they address to the customers satisfaction. For instance, after they finished we noticed the hand-railing of the stairs is loose. They accepted and fixed the issue ASAP.
Before I hire them I spend a lot of time to search for the best company to do the flooring and I finally chose the General Flooring. I am extremely happy for my choice and will recommend them to my friends if they needed. Way to go and keep up your great service.

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Company Response

Thank you so much Rouzeh for your kind words!

inkspill1 in Toronto, Ontario Canada M4J 1Y4

First Review

10/10

Upstairs Flooring Replaced

First off, no one asked us to write this review. I met with three different companies, and we chose General Flooring. Zoe was a big help throughout, as the office manager. She explained everything in a friendly manner and was transparent and professional! Communication was really great with everyone. The workers were punctual, hard-working and extremely diligent. They got the job done (the upstairs of our larger semi-detached East York home) in two longish days. We installed engineered hardwood. Cutting was done outdoors and dust minimized. Clean up was perfect. I would not hesitate to employ this company again for further work and highly recommend them!

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Company Response

Hello Stephanie, Thank you so much for your kind words! We're happy to assist you with your future needs. Happy New year to you and your family!

dilmurat in Toronto
dilmurat in Toronto
1 review Toronto, ON
10/10

Quality work

I contacted the company when I’ve yet to move in to the new house so all the work was done remotely by communicating with the general manger and I couldn’t be more happier with the result of their work.
I compared with a few different flooring companies and I find General flooring’s price to be very competitive.
Great experience over all and highly recommended!

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Joseph in Toronto
Joseph in Toronto
1 review Vaughan, ON
10/10

Great job! New flooring for 2 rooms

Typically we search a few providers for projects like these but from the time we stepped into General Flooring, we felt comfortable. Friendly, up front, reasonable pricing and good quality product. It was an efficient experience and the install went exactly as planned with no issues or delays. We are very happy with General Flooring and wouldn’t hesitate one bit to recommend them. We will use them again for future fitting needs.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about General Flooring Canada

At General Flooring Canada, we provide top-notch flooring solutions catering to the needs of our customers. We’re dedicated to run our business in an honest and professional way to strive to make a positive impact on our customers. Our range of services includes laminate flooring, hardwood flooring, engineered hardwood flooring and vinyl flooring. Here at GFC, we’re committed to providing quality and customer satisfaction through our innovative product design. Our vast selection of flooring includes smooth, wire-brushed, hand-scraped, oil finished, semi-gloss, ultra matt, unfinished and more. With a lavish 200k+sq.ft of flooring in stock, we ensure to deliver flooring products right at your doorstep. Also our showroom offers flooring options, surface types and gloss levels with over 100+ color to choose from, assures that you always get what you need. Apart from providing flooring products, we indulge in doing installation services. We also work directly with Canadian hardwood manufacturers and import Canadian made laminate flooring and vinyl flooring. We have made the purchasing process easier by establishing a reliable and streamlined inventory returning and exchanging process. More importantly, our mission is to bring you the best flooring possible and make your life better.

CATEGORIES
Floor Retailers
PRODUCTS
Laminate, vinyl, hardwood, engineered hardwood, porcelain tile and all kinds of accessories
SERVICES
Both Commercial and Residential Floor Installation, Stair Installation, Stair Refinish, Interior Home Renovations including kitchen renovation, bathroom renovation and basement renovation
BRANDS
Sherwood, Appalachian,Canadian Uniboard, etc.
STYLES
Depends on customers' choices. Free design available.
SPECIALITIES
Residential and Commercial renovation projects
WEBSITE
http://generalflooringcanada.ca/
YEAR ESTABLISHED
2017
NUMBER OF EMPLOYEES
5
RETURN POLICY
up to 3 boxes within 2 weeks; 20% restocking fee will be applied for the exceeded part
PAYMENT METHOD
Cash, Certified Cheque, Direct Debit, Visa, Mastercard
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
No Minimum (Excluding promos)
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year warranty for installations and 10 to 35 year manufactures warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.