Aluminium Depot Gatineau Ottawa

Fences & Gates
Gatineau QC J8P 8B3
Write a Review
Write a Review

Recommended Professionals

68%(5 reviews)
99%(13 reviews)
68%(5 reviews)
99%(13 reviews)
HomeStars
Fences & Gates
Aluminium Depot Gatineau Ottawa
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Aluminium Depot Gatineau Ottawa

Average customer rating:
1 10 (1 reviews)

Sort by

Natalie Briggs from Barrie
Natalie Briggs from Barrie
4 reviews Gatineau,

First Review

1/10

Terrible customer service and communications

Terrible experience!!! Visited their showroom May 10 and paid a huge deposit for glass and railings we selected there for our cottage deck rebuild. Initially told it would be about 6 weeks to complete. Terrible communications. Finally, we asked our sales guy to be honest with us and he admitted that only Claude the owner knew why the glass was taking so long or if it was even ordered yet, but Claude refused to take our calls or call us back. Begged for a partial install for the railings that didn’t have glass. After three promised installation dates that were no shows (including once they called and said the truck was on its way), they finally showed up on July 25 (11 weeks) with only page one of our two page order, so no critical balcony or stair railings. Late August our sales guy advised that the glass arrived but three of the 11 posts for the glass were still out for powder coating (they miscounted the first time). Finally installation happened on September 6, seventeen weeks after we paid the huge deposit, summer over, kids back in school. Oh yeah, Claude did finally talk to us, no, screamed at us to pay up while the installation was finally underway. Product is good, terrible communications/customer service.

Approximate cost of services:
$14,000.00
1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aluminium Depot Gatineau Ottawa

Aluminium Depot Gatineau-Ottawa offers Aluminum decking, fencing installation, welding and refinishing services in Gatineau-Ottawa region.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Fences & Gates pros in GATINEAU?