S&S Cleaning

I hired S&S cleaning to clean my house after moving. Sent a request last minute and they were able to accommodate, were professional and did a top to bottom cleaning of the whole house in a timely fashion. I will use their services again.

I found your service on internet search. Prices were fair. I found the site easy to use straight forward, the S&S Cleaning Services world class company.staff, very positive and helpful....A+++++.

thanks for helping me

First time here cleaning and Nana did an excellent job, recommend her highly as she was prompt, very hard working and extremely efficient. Small challenge with interpretation but I used Google translate for specific request and it worked beautifully. I am beyond pleased with the service and will now be a repeat customer.

Operation Is prompt and thorough with cleaning. Responds well to specific requests and maintains appointments.

It’s really nice to find someone who understands your cleaning needs. The ladies require very little guidance and work efficiently to get the job done.

This was my third time using this company in the last 2 years. As always booking is easy, the team is on time, professional and so friendly. This time I needed cleaning of my couch and some carpets after my dog was sprayed by a skunk. A big thanks to thee guys who were so amazing and thorough and gave me some great advice on products, etc. I am so happy I can now get another few years of use of my favourite couch.

I agreed to three cleaners for 1.5 hours, for a total of 4.5 hours. First, spoke almost no English so it was impossible to communicate with them. Then they wanted me to help them find parking. I let them park in my underground parking spot. Then they wanted to use my cleaning supplies, even though Sopio told me repeatedly that they would bring their own. Not only did they use my cleaning supplies, they took my cleaning spray (I hope by accident), which I use everyday to clean practically everything. And they left 10 minutes early, but expected to be paid the agreed rate. I didn't haggle because I just wanted to be done. They also did a sloppy job. I kept finding dust in corners, on the kitchen countertops and other surfaces after they left.

I HAVE TRIED A FEW CLEANING SERVICES IN THE PAST YEAR AND S&S CLEANING IS THE BEST I HAVE HAD. THEY ARE REASONABLY PRICED
COMPARED TO OTHER CLEANING COMPANIES I'VE TRIED AND CALLED AND VERY EFFICIENT AND PROMPT WITH THE SCHEDULE WE SET OUT. I HAVE
ONLY HAD MY HOME CLEANED TWICE, BUT VERY HAPPY SO FAR.

THANK YOU S&S....FIL.

Hi there,
I built house Jane and major Mack, and hired S&S Cleaning for clean up the house.
Company got young energetic cleaning chicks, and they were very efficient, friendly, hardworking.
Arrived at house on time and four ladies finished in 3 hour on deep cleaning, and left the house shiny
HIGHLY RECOMMENDED

Firstly, I have to admit -- the only reason I'm giving 1 star out of 10, is because the cleaner who came was amazing. I gave her a time-line, and she stuck to it and made sure she had everything completed in time. She paid attention to detail -- it was a hot day, and our air condition unit in our building was under repair -- and I felt bad she was working so hard in the heat. But she cared, and completed the job with a smile. I'd highly recommend the cleaner her self.

However -- When dealing with Sopio, I've never seen someone run a business so unprofessionally.

Heres why:

Earlier in the week when I inquired, I asked for a cleaner to come for 10:00am because I had to work later that afternoon -- 10:30 comes around and no one is here yet. I message Sopio, and asked where the cleaner is. she responded and said 3pm!

I once again explained I needed someone this morning, because I work later on. Told her if someone can come for 12pm, I can have a cleaner for 4 hours, otherwise I'll need to reschedule because I need to leave at 4pm to go to work. she promised a cleaner for 12pm.

Great. well, the cleaner didn't arrive until just before 1pm. I explained to the cleaner she can only clean for 3 hours, because thats the time-frame i was on. she said that'd okay. Earlier on in the email exchange Sopio told me minimum hours were 3 to 4 hours. so I thought, no big deal -- still hitting minimum hours.

When the cleaner finished -- I had the cash for 3 hours ready for her. She told me Sopio wanted to talk to me on the phone:

Sopio insisted that I pay for 4 hours -- I explained that I couldn't do 4 hours, so she's only getting paid for 3. she argued with me, and rambled on telling me what i need to pay for 4 hours (minimum) I explained -- that it wasn't possible to do 3 hours because her cleaner was 3 hours late, and earlier emails said minimum was 3 hours. she said but when we texted i said 4. I said, sure, 4 would have been fine... but your cleaner was late. so i'm paying for 3 hours.

Again, she went on and made excuses and got heated with me over the phone (she had to park, she had to travel, etc. etc. etc.) All not my problem.

finally i interrupted her yelling at me over the phone and said 'its fine, I'll pay you for the 4th hour -- however, I'll be giving you a bad review.

She said nothing and hung up the phone.

It baffles me! my original inquiry was for a cleaner every Friday going forward. because of her measly 35 extra dollars she took from me, she missed out on so much business from me.

This review is not about the money for me -- it's about the bad service. I paid her the full 4 hours, plus reimbursed her $13 parking -- and, I gave the cleaner a $20 tip -- as she was wonderful.

later that night I reached out to Sopio to explain the situation again and asked if she'd do anything for me. she agreed it was wrong, she apologized, and offered me the same services again, to make up for it.

However, I declined, because of the way I was treated, I'll never use her services again.

I do not like being bullied, or being taken advantage of. Being yelled at over the phone, not giving me a chance to explain the situation, (even though it was very clear) she was not about making the customer happy -- she was about getting any last penny out of me for the one job.

Do your selves a favour. Don't hire the person who responds first... look around for cheaper rates, and for someone who wont take advantage of you.