called, spoke to man to book repair for my renters dishwasher. This is a newer unit aprox 3 ish years old.
confirmed the details, advising that had to be after 3 as i work till then and the renters prefer this time.
Told them to call me when they are going there so i could meet them as they were due between 3-6pm
that day got a msg and call that the repair man was at the vestibule of the condo now, i was driving and 10 minutes away.
Arrived at the condo, tech had dishwasher out, with plate off, and said to look to the left side as he thinks found the problem, I have a leak.
He showed me a leak in the drain discharge hose, this is possible cause for the LE error code and he unit not running properly. I thought ok, but watched him pushing buttons in his phone calculator, with number 354 showing on the screen. He proceeds to tell me that he can replace the hose with LABOUR for $390. I said what? told him I paid $599 for the machine, that i could replace it again. He emphasized that it included LABOUR. Now this is pretty expensive labour but he said the part is expensive. I said not just charge the service call thats it, I'll figure it out.
My renter looked at me in shock, so i waited for him to figure the bill, and proceeded to say it was $109 for the call plus tax. What, yes he said i was told this at the booking. NO NO NO i was not told anything of the kind.
I paid the bill and he left.
I then come home, to AMAZON, with the model number, i found two OE hoses listed one for $114 and the other for $146, plus a universal one at
$38. Its a drain hose guys, nothing more.
I received a call the next day from some guy at the Dial a appliance, trying to salvage the Deal. he explained that the part was get this....$168 and wanted to know if i wanted to purchase it from him. I said no, i will look after. This guy tried to say the service call amount could be part of the repair of $390. This was never explained, just the part and labour at $390. I assumed the $109 would be added on.
Further, they took my email, and i was told it was for billing. Well, NOT, this tech printed a small receipt off those hand held units and said that was it. REALLY hmmm
PLEASE PLEASE, try to not rip off any one else, TRY not think CASH COW when a landlord calls for service.
This company I will NEVER use, and will advise our Condo association to advise the owners to stay away from. Along with anyone else i can announce to. Labour is expensive, but you are gouging greedily.
- Approximate cost of services:
- $114.00