- Approximate cost of services:
- $4,000.00
Hello Mr. Rizvi
We are very sorry to hear that you had an unfortunate experience, and we made sure to launch our own investigation as soon as we received your concern. We have interviewed various departments and everything was documented with every point of contact made with you. Your original call came in on December 4th at 6:37 pm. At this point we would have taken down your information and advised that the service department will get in contact with you within 4 hours in order to schedule you an appointment. It is our policy as well as a promise to the customers to provide priority service within 24 hours which is exactly what we did. Unfortunately the issue with the tank was a manufacturers defect. This is a rare occurrence but was something that was out of our hands. However we repaired it under warranty on the spot.
The second call came in on January 13 and it was small troubleshooting issue that was resolved over the phone. Unfortunately you wrote the bad review before your equipment started working again.
We take our customers satisfaction and promises very seriously, as we try to have the most efficient response time to any sort of issues. We are sure you will not have anymore issues in the future and we look forward to taking care of you as our customer.
Sincerely,
VIVA Team
Hi P Tan,
Thank you for your recommendation. We are pleased to hear of your great experience with Elena. We ensure that your services with us are free of surprises. Birthday surprises are fun, but surprises related to the comfort of your home are definitely not! Please give us a call with any future home service needs!
water heater and Nest thermostat replacement
Hi Mehr,
We are pleased to hear of your great experience with Saad and your new services. Enjoy the new comforts in your home and please give us a call with any future home service needs!
Rental Water heater replacement
Hi Renny,
We are pleased to hear of your great experience with Elena! She is a great asset to our team. Enjoy your new water heater and please give us a call with any future home service needs!
Hi FQ,
Thank you for the great words! We strive to be amazing in this industry and create a home that gives you comfort, peace of mind, and saves you money all at once. Elena is a delight to have on our team. We are only one phone call away for all your future needs!
Hi Than,
Thank you for your praise. We ensure that our representatives and technicians are trained to the highest standard and provide you, the homeowner, with a great experience from start to finish. We will be sure to pass on your kind words to all three of them. Enjoy your new thermostat and water heater and remember, we are only a phone call away for all you future needs!
Efficiency and security package
Hi Markiss,
Elena is truly a delight! Thank you for your recommendation. A working, quality thermostat and smoke detector is vital in the home. We are so happy you have this peace of mind now. Feel free to call us for all your future home comfort needs!
Upgraded water heater and Smart home package
Hi Aziz,
Thank you for the great words! We strive to be amazing in this industry and create a home that gives you comfort, peace of mind, and saves you money all at once. We are only one phone call away for all your future needs!
Hi Heston,
Thank you for your kind words. We are thrilled to hear that you are content with our products and services! We hope to continue to fit in with all future home services you may require.