My fridge had a cooling gas (benzopentane) leak and just stopped producing enough cold. I got one repairman diagnose the problem but he told that his company don't do this type of repairs.
After some search online I called Same Day Appliance Service Oshawa branch. Described the problem to the csr and he assured that they can perform this repair. I specifically asked if the technician they are sending is capble to do the repairs right away and on-site. Was told yes.
Company charges 75$+tax for the service call but the amount is supposed to be deducted from the quoted repair cost.
When the technician arrived it turned out that
1) He doesn't deal with freon leaks
2) He is from a different company (Care Appliance Service LTD.). Pretty sure Same Day appliance service is just a call centre that collects orders and subcontracts all the work.
3) He didn't even have to look at the fridge to confirm what I already told the CSR on the phone.
Sure enough he charged 75$ for the service call. Quoted 350$+tax for the benzopentane refill and left. He was supposed to arrange the other technician to come back and perform the work.
A day later, no calls. After I called the company myself, I was told that The technician they use for freon leaks is based in Hamilton and doesn't service Durham at all. I was told to "get a quote from another company". So how about the 75$ that was supposed to be deducted from the quoted repair cost? The written quote was provided right on their invoice! They wouldn't refund it. The owner was very conveniently not on site when I called and sure enough no one called back.
As a result we have a 75$ paid for a service call that had no use at all as I had the problem already diagnosed before. 3 more day without a fridge (had to buy a new one as we couldn't afford to wait any longer) and a bunch of food gone bad.
"Great" service! Stay away from this company.
- Approximate cost of services:
- $75.00