I have reached out to the company multiple times regarding an issue with my heat pump following its installation. Despite having purchased their 10-year warranty, they have not sent anyone to address the problem. During the Fall and Winter, the heat pump runs but only functions like a fan, consuming electricity without producing heat. Despite my repeated efforts, I have received no attention from the company.
- Approximate cost of services:
- $10,000.00
- Company Response
We sincerely apologize for the inconvenience you've experienced with your heat pump. We understand your frustration and regret that our response has not met your expectations.
Our sales team has explained the operational aspects and functioning of the heat pump multiple times. Nonetheless, we recognize the urgency of your situation and will expedite scheduling a technician to visit your location for troubleshooting. Our goal is to resolve this issue promptly and ensure your heat pump operates efficiently.
Thank you for bringing this to our attention. We appreciate your patience and look forward to assisting you.