Golden Line Green Care

Carpet & Rug Cleaning & Repairing
Richmond Hill ON L4C 0C7
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Richmond Hill  >  Golden Line Green Care  >  Unhappy with the result and nobody followed up
2/10

Unhappy with the result and nobody followed up

I posted a need for a job for tile and grout cleaning. I chose this company based on their response rate and supposed positive reviews for the very job I was sourcing.

A gentleman called me and arranged to have someone come by for a price of $350.

When the person they sent came they started saying how it it would cost more. I told them I was not interested. No hard feelings whatsoever. they spoke to the manager who booked the service and agreed to the price

The end result is not very. I basically have to hire someone else to come back and do a proper job. They blamed the construction of the tile and the grouting. But I thought I was hiring someone to help clean that.

Anyways, the person there wasn't a bad guy. I paid him in full (even extra with cash) and told him I wasn't pleased with the result and will call to express my concern.

I called back the person who originally called me and all of a sudden he was just a call centre person and really has little to do with it. I reminded him the job that was posted and what we agreed to and that I was unhappy with the result.

He said he'd get a manager to call me back to discuss but that never happened.

I am just left needing to find someone else to help fix this. Lesson learned.

Approximate cost of services:
$400.00
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