Michelle Dupre Design & Company

Interior Design
New Westminster BC V3L 3A6
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Sunnyskies
Sunnyskies
1 review New Westminster, BC
0/10

Horrible

I concur with the other reviewer. I had a similar experience with Michelle Dupre Design. On my Initial meeting everything seemed quite good but things turned sour very quickly. I hired the company for some light renos including new lighting in the kitchen, new flooring and new paint for a 1300 sqft townhome. Although our quote for paint stated that it included ceilings, apparently later we found out that it didn't. It was referring to one ceiling. Also, for some reason, the quote states all trims, yet oddly, only the outside trims were painted so the inside door trims are now a different colour from the outside. I had also thought doors were included but this was just verbally confirmed. We were also invoiced for things we weren't quoted on. I understand if things come up that would be an extra cost but we would have appreciated being consulted prior to. In addition, there were a couple of clerical errors on her invoices so I never really felt confident in her accounting. Time lines were not only not adhered to but not communicated. Again, I completely understand if there were delays but I find not relaying those delays unprofessional. We had to find out ourselves that our place would not be ready the night before our move (we had no choice our buyers were moving in) . So we were displaced for 8 days and scrambling at the last minute to find a pet friendly place to stay. Lastly, like the other review claimed, I too didn't get the design support I needed. I went through the Better Business Bureau to correct some of the issues but Michelle Dupre Designs would not take accountability and we were unable to resolve the issues. The work was done very poorly and in some cases left damage. (See attached photos) Michelle Dupre Designs did offer to correct some of the deficiencies but the worker sent back was the same inexperienced worker who had botched the initial job. At that point, I had to let her go. I have a full inspection report from an outside unbiased inspection company that details all the deficiencies and why and what her workers did wrong.
Having to go back and restore the work will be more time consuming and expensive than if we had hired someone to do the work at the start of the project.

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Company Response

This homeowner and her husband requested a consult regarding a purchase of a condo. They wanted to move in a month. We selected all the materials. Flooring , paint colour and had several discussions and send information regarding furniture. Initially they had an electrician but then changed to using our electrician. They only wanted a couple pieces of furniture sofa dining table and chairs and possibly other items but couldn't decide.
They wanted new pot lights for the ceiling. It involves removing the old kitchen ceilings and rough in pot lights and the. Re-drywall, sanding and painting We were told that we could have a few extra days for painting provided they could move in on their date requested which they were able to do. Problems arose with getting payments from them and changes to the scope of services agreed upon.
We demoed old flooring and carpets from their 1300 square foot condo and installed new vinyl plank including an additional bathroom not in the scope. had difficulty making decisions and changed her mind several times. When it came to furniture my custom furniture maker was in the 10-12 week mark and if she needed furniture by the end of the month we resourced other furniture options available immediately that would fit in their budget . We were under her budget on furniture and we had preselected styles that would work and available for immediate purchase. We sent her many styles of furniture for her review but it took a long time for her to get back to me on her ideas and confirmations. I even drove her to the furniture store and returned with her. The same is true for lighting. She had to be sent several emails to respond. They were difficult arranging scheduled payments and appointments. We had a meeting after the Reno and they were happy other than two painting spots. We went back in to mid those areas and needed to return for sanding and touch up paint.
They have not paid their bill and I don't believe they have any intention to pay their bill which is why we have to lien their property to get final payment. We have tried to set up this final appointment to no avail. They simply do not respond or pay their bill. The areas she is referring to have been corrected We have added several items at their request such as thermostats, a light in mechanical room, the tv plug and bracket install, additional flooring boxes, repainting of a fireplace wall which was painted initially the wall colour and was not discussed prior., the mechanical room, sourcing a fan remote that we later had to return, a hallway light that she finally selected a fixture which we purchased and now doesn't want to pay for. She hasn't paid the bills and is now complaining about items that were never part of the problem. All other invoices and parts of the project have been completed to her satisfaction. All painting deficiencies that she had, have been completed to the final stage of completion but we cannot get her to answer her phone or respond to any messages to complete it or paid her bill
The apartment was ready to move her belongings into and her bedroom was setup on the date requested . She stayed with her sister so it's not 8 days We tried everything to make her happy but she doesn't want to pay her bills so this is what comes up now. She never paid for a design plan only 15 hours of design and project management which she has exceeded . She had only required three pieces of furniture and a floor plan wasn't requested and not needed for a few pieces of furnishings. I did all the measurements and all furniture looks good in her space. As for all the invoicing we provided all invoicing before hand and with a payment schedule which they did not adhere to and failed to make payments on time. We had to chase them for payments and they always had excuses The only extra invoice was for the extras they requested and were approved of by them and not quoted for drywall and repairs . We stayed within their budget and were even under for furniture